Our Opportunity:
Chewy is looking for a Learning Operations Manager to join our Learning Team onsite in our new Houston FC! In this role, you will lead and support a team of Learning And Forklift Coordinators who support and train the onsite Operations team in job processes and PIT training. An effective LOM partners closely with the site Operations team to identify potential risk to trained headcount and develops plan for the team to execute training that bridges the gap, while maintaining a training budget. Our Learning teams support on-the-job training with a team of operations trainers who volunteer to train newly hired, peers; our Learning leaders spend time working with operations to identify future trainers and recruit them to participate in the program. Our Learning Operations Managers build and maintain effective partnerships with site Operations, but also with HR, Safety, and Recruiting.
What you'll need:
- BA, BS or equivalent experience
- 2-4+ years guiding a team within a training/learning, operations or similar function
- Understanding of fulfillment/distribution center/warehouse processes and flow
- Well-developed observational and analytical skills
- Effective verbal and written communications skills
- Able to work flexible schedules / shifts as needed for 7 day operation
- Validated skills for planning daily/weekly tasks and adapting to contending demands
- Strong skills developing relationships across all levels and functions
- Travel <10%
- Detail oriented and accurate with the ability to focus attention on details
- Ability to prioritize, lead and complete projects with tight deadlines
- Familiarity with process improvement methodologies such as LEAN or Six Sigma
#LI-Onsite
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
