Operations Manager I

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.

Role and Key Responsibilities:

• Analyze and maintain all client SLAs, implement improvement plans, and drive performance.
• Team Management: Hire, train, develop, and manage performance of direct reports and their associates.
• Manage and review operational reports, including attendance adherence, client scorecards, and metrics management reports.
• Provide leadership and guidance to direct reports, ensuring consistent administration of company policies and standards.
• Conduct regular one-on-ones with direct reports to review individual performance and offer developmental coaching improved performance.
• Create a positive work environment, resolve employee relation issues, and drive employee engagement.
• Participate in cross-functional meetings to review information and partner to define action plans.
• Implement best practices, drive consistent performance, and evaluate staffing needs to meet changing client requirements.
• Manage budgets and resources to optimize operational performance
• Identify and mitigate operational risks to ensure business continuity.
• Attend business reviews with clients and establish and manage relationships with clients.

Key Skills and knowledge:

• Strong understanding of Fin Crime, KYB, and Transaction Monitoring (preferred)
• Ability to develop and implement operational strategies.
• Ability to think beyond the status quo and propose innovative solutions to internal and client stakeholders.
• Demonstrated ability to coach, develop action plans, and provide effective feedback to maximize performance.
• Ability to analyze and improve work processes, establish a course of action, and accomplish specific goals.
• Ability to work well under pressure, prioritize tasks, and follow through on items to completion while maintaining a professional demeanor.
• Excellent oral and written communication skills, with the ability to effectively present information to internal and external stakeholders.
• Demonstrated ability to mentor, coach, and provide directions to team members.
• Ability to resolve conflicts and negotiate with stakeholders.
• Willingness to work in a flexible schedule.
• Ability to adapt to changing priorities and deadlines in a fast-paced business environment.

Educational Qualification:

Graduate/Postgraduate

Disclaimer:

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

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