Operations Manager
Location: CHANEL, Heathrow
Reports to: Boutique Director
Contract: Permanent, Full-time
YOUR ROLE @CHANEL:
The Boutique Operations Manager will manage the day to day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run at its maximum productivity. The Boutique Operations Manager will make tactical and strategic decisions in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client.
The Boutique Operations Manager will report to the Boutique Director and will act under their supervision and that of the Deputy Manager in their absence.
WHAT IMPACT YOU CAN CREATE AT CHANEL
Our Operations Managers are the connecting bridge between the Heart of House and the Front of House by:
Having oversight and responsibility of the Heart of House Team – Stock, Aftersales, and Client Care – and all operational processes within the Boutique, you can support the boutique in delivering the goals of the brand
Expertly utilising IT tools such as Y2, RFID, Workday, Microsoft Office, to manage all facets of our Boutique Operations ranging from stock to tills to managing grey market activity. Ensuring the smooth and efficient role out of any pilots and new apps and technology for the retail teams.
Managing HR tools, processes and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experience
Ensuring the Boutique environment is flawless by being the point of contact and driver of resolutions for any maintenance issues in collaboration with CHANEL and Heathrow Maintenance Teams. To also be the point of contact for third party contract workers and site visits.
Providing our clients and employees a safe and welcoming environment is a key impact of this role, through monitoring closely Health and Safety and security procedures, complying with Heathrow Policies.
Managing Heathrow ID passes scheme; utilising background check tools in line with Data Protection Legislation to secure Airside access to all employees and subcontractors
Delivering the required resources to the boutique ranging from stationery, refreshments, uniforms etc so the Boutique team can execute their daily mission seamlessly and ensuring all invoices are correct and authorised for payments.
WHAT YOU WILL BRING TO THE ROLE
A proven track record in delivering operational excellence in a large, fast paced luxury environment
Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success
Consistent drive to support and develop team members in maximising their employability, and value to the brand
Highly developed leadership and people management that enables you to achieve through an expert and diverse team
YOU ARE ENERGISED BY
You will thrive in the role if you are motivated by:
Contributing to a leadership team that supports each other in facilitating the Boutique staff to consistently be at their best
Continuing and developing ways of working that are organised yet agile, delivering outstanding accuracy in a fast-paced environment
Proactive and collaborative problem solving to deliver best possible outcomes for all stakeholders
The need to take care of the minute detail, while maintaining vision of the business’s big picture mission
The need to cultivate and protect relationships between the Boutique and Heathrow partners and suppliers.
WHAT YOU WILL GAIN FROM THIS EXPERIENCE
Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront
An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
WHAT YOU WILL BRING
A proven track record in delivering operational excellence in a large, fast paced luxury environment
Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success
Consistent drive to support and develop team members in maximising their employability, and value to the brand
Highly developed leadership and people management that enables you to achieve through an expert and diverse team
BENEFITS AT CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Platforms: Multiple Platforms to support across Wellbeing
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependent and subject to change at any time
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
Skills Required
- Proven track record delivering operational excellence in a large, fast-paced luxury environment
- Experience overseeing Heart of House teams (stock, aftersales, client care) and boutique operational processes
- Proficiency with retail/HR/operations systems such as Y2, RFID, Workday and Microsoft Office
- Experience managing HR processes including rotas, onboarding and payroll
- Strong leadership, people management and team development skills
- Excellent listening and communication skills
- Experience handling health & safety, security procedures and compliance with Heathrow policies
- Experience managing Heathrow ID pass scheme, background checks and data protection requirements
- Experience liaising with maintenance teams, third-party contractors and site visits
- Procurement and invoice authorization experience for boutique supplies and services
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
