The Role
Oversee branch installation operations, including profitability, pipeline management, inventory, expenses, staffing, production efficiency, customer experience, and employee development. The manager will create operational plans, manage branch financials and budgets, recruit and lead employees, resolve process issues, implement best practices, and maintain customer service standards. The role requires significant service-industry and leadership experience, P&L management, and familiarity with installation operations, CRMs, Microsoft Office, and applicable construction practices.
Summary Generated by Built In
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Reporting to the Regional Director, Installation Services, our Operations Manager is responsible for the overall operations of the branch installation process. This includes overseeing the profitability, pipeline management, inventory efficiency, expense control, staff development as well as hyper focus on the customer experience.
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business’s growth strategy. The candidate should be comfortable multitasking and working cross-functionally with different business functions. The ideal candidate will have previous experience in related fields.
Core Role Responsibilities
- Develop and manage the branch operational plan that meets the company’s goals and objectives.
- Manage the day-to-day activities that are required to maintain operations in a branch
- Assisting in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency, troubleshooting process and equipment operability issues, identifying root causes, and implementing solutions.
- Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
- Manage branch expenditures within budget guidelines
- Analytically review branch data and information; provide and execute on solutions when needed
- Inspire excellence; embody our Core Values
- Lead, develop and manage direct reports
- Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators
- Maintain positive customer relationships; identify, monitor, and manage customer service standards
- Collaborate with the regional team to identify, develop, and implement best practices and SOPs
- Ability to obtain or maintain all required local, state and federal licenses and certifications
Basic Qualification
- At least 7 years of service industry experience
- At least 4 years of progressive leadership experience
- At least 3 years experience in managing the financials of a branch/P&L
- Driving record that meets company’s insurance standards
Preferred Qualifications
- Experience with service and installation programming preferred
- Bachelors Degree
- Experience with service and installation Management or related field
- Ability to accurately measure the dimensions and determine installation processes for windows and doors
- Knowledge of applicable building codes and construction techniques
- Previous work experience recruiting independent contractors
- High proficiency-level in Microsoft Office Suite
- Expertise in CRMs; Salesforce or MS Dynamics experience a plus
#LI-NB1
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Skills Required
- At least 7 years of service industry experience
- At least 4 years of progressive leadership experience
- At least 3 years of experience managing branch financials or P&L
- Driving record meeting company insurance standards
- Ability to obtain or maintain required local, state, and federal licenses and certifications
- Experience with service and installation programming
- Bachelor's degree
- Experience with service and installation management or a related field
- Ability to accurately measure dimensions and determine window and door installation processes
- Knowledge of applicable building codes and construction techniques
- Experience recruiting independent contractors
- High proficiency in Microsoft Office Suite
- Expertise in CRM systems; Salesforce or Microsoft Dynamics experience is a plus
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The Company
What We Do
Window Nation sells and installs replacement windows and doors for homeowners, with customizable styles and products tailored to home needs. Its services include professional installation and trained exterior design consultants who help customers choose suitable options. The company emphasizes energy-efficient products and customer relationships, serving the residential repair and remodeling market across communities in the United States through a growing network of showrooms.
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