PalmPay

Operations Manager (Field / Office Operations)

Posted 18 Days Ago

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Lagos

In-Office

Mid level

Fintech • Payments • Financial Services

The Role

Responsible for overseeing day-to-day office operations, coordinating cross-functional teams, tracking performance metrics, and ensuring timely resolution of escalations.

Summary Generated by Built In

This role is highly execution-focused and requires strong coordination skills, operational discipline, and the ability to work cross-functionally with both local teams and HQ stakeholders.

Key Responsibilities

Own day-to-day operations of the assigned PalmPay office and ensure full operational readiness (power, internet, workspace).
Coordinate cross-functional teams including Cards, POS, BNPL, Merchant Loans, and Customer Care to ensure smooth execution.
Track performance against SLAs and KPIs; proactively identify risks and escalate blockers.
Ensure timely resolution of merchant and customer escalations routed to the office.
Support field operations including POS inspection, repair, swap, and merchant activations.
Submit clear weekly operational and performance reports to management.
Act as the primary point of accountability for discipline, attendance, and execution standards within the office.

Key Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field.
3–6 years experience in operations, field execution, fintech, payments, or merchant-focused roles.
Strong understanding of payment products (POS, cards, transfers, or lending preferred).
Proven ability to coordinate multiple teams and manage operational complexity.
Strong communication skills; ability to work with local teams and international stakeholders.
Data-driven mindset with experience tracking KPIs and operational metrics.
High sense of ownership, structure, and execution discipline.