Operations Manager, Evaluations

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

At Persona, accurate evaluations help protect people and businesses from fraud. The Evaluations team reviews images, IDs, and other signals that support identity decisions at massive scale.

As an Operations Manager – Evaluations, you will manage and support a team of contract-based labelers who perform detailed evaluation and labeling work. You’ll focus on quality, consistency, and clear communication, while helping labelers navigate detailed guidelines and evolving priorities. You’ll also work closely with internal product teams to improve the tools labelers use, including sharing ideas and feedback to support ongoing improvements to the internal audit tool.

This role is fully on-site in our San Francisco headquarters (tons of office perks, including delicious catered lunch 5 days a week!). You’ll have the opportunity to collaborate closely with cross-functional partners and support a growing team of labelers through in-person coaching, training, and problem-solving.

• Manage and support a team of contract-based labelers

• Provide clear guidance and context to support high-quality labeling and evaluation work

• Support day-to-day execution for tasks such as image quality review, ID assessment, field extraction, and fraud detection

• Review quality metrics, audit results, and turnaround times to understand trends and opportunities for improvement

• Partner with Product, Engineering, and Operations teams to improve workflows and tools, including collaborating on ideas and feedback for the internal audit tool

• Share insights from labelers and audits to help teams understand operational needs

• Improve training, documentation, and workflows to help labelers work with confidence

• Foster a respectful, inclusive team environment where questions and feedback are welcomed

• How labeling and evaluation work supports identity verification and fraud prevention

• How to grow labeling teams to help fight fraud at massive scale

• How operational feedback informs internal tools and product decisions

• How to balance quality, timeliness, and fairness in day-to-day work

• How to grow as an operations manager and leader

• 3-6 years of experience supporting or managing people in operational, review-based, or quality-focused roles

• We’re looking for someone who is curious, thoughtful, and excited to learn.

• Comfort collaborating across teams and helping others navigate change

• Clear written and verbal communication skills

• Ability to bring structure to detailed and evolving work

• A people-centered approach grounded in respect and clarity

• Exposure to labeling or data annotation work, either directly or through managing others

• Experience creating or supporting training, onboarding, or learning materials

• Familiarity with fraud-related workflows or review processes

• Experience working with identity verification, trust, or safety systems

Full-time Employee Benefits and Perks

For full-time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.