Operations Manager, Employee Programs

Job Description

The Zendesk Office of the CMO is looking for a highly motivated Operations Manager of Employee Programs to help us realize our vision of becoming the best marketing team in the industry. This role reports to the Director, Office of the CMO and supports our principal employee programs manager. In this role you’ll be a critical driver of our organization's success, enabling us to onboard, enable and develop our talent to achieve our goals. You and the wider OCMO Programs and Enablement team will be the driving force that makes the Marketing team thrive—enhancing team connection, people processes, and learning and development opportunities. Through partnership with Marketing leadership, you'll support strategic initiatives like our internship program, marketing town hall, and others to continuously improve our organizational and operational health. You'll be integral to the heartbeat of the Marketing team, directly impacting our culture, shaping our people, and refining the way we work.

Key Role Responsibilities and Focus Areas:

Marketing internship program

• Support the launch of our inaugural marketing internship program

• In collaboration with the internship committee, design the 8-week program for summer 2025

• Serve as the program manager during the internship 

Culture and Communications SteerCo:

• In partnership with the director and principal employee programs lead - support the strategy design for our culture initiatives 

• Serve as program manager, overseeing initiatives that cultivate belonging and connection to our company strategy

• Manage reviews and approvals with exec sponsor

Marketing Town Hall:

• Support our Director to produce our marketing monthly town hall and elevate the monthly meeting to reinforce our company and marketing strategy 

• Work with the marketing leadership team to define the monthly agenda

• Manage content creation and speaker enablement 

Additional responsibilities:

• Support the director in driving our marketing internal communications strategy 

• Support our principal employee programs lead in driving initiatives for the Growth and Development SteerCo  

• Support the people and culture priorities roadmap in partnership with the broader OCMO team

Your responsibilities within the broader OCMO Team: 

• Act as a strategic partner to Marketing Operations leadership on large, complex problems and operational programs related to your program area. 

• Contribute to the development of the Marketing Operations practice. Share back successful practices, frameworks, tools, lessons learned that have worked in your experience. 

• Champion a growing team culture by keeping a pulse on team morale and finding opportunities for improvement. 

Key Qualifications:

• Initiative: Strong individual contributor capable of supporting multiple strategic and operational initiatives.

• Efficiency and Process Improvement: Conscientious self-starter with a proven track record of enhancing team efficiency through developing lightweight, repeatable processes, standards, and workflows, thriving in a fast-paced, iterative culture.

• Big Picture and Detail-Oriented: Skilled in both big-picture thinking and managing detailed tasks, establishing, supporting, and engaging teams while handling the nitty-gritty details.

• Time Management and Problem-Solving: Master of time management, task prioritization, and identifying problems with a focus on working towards effective solutions.

• Communication Skills: Strong written and verbal communicator with impeccable attention to detail.

• Team Culture and Collaboration: Dedicated to maintaining a team-based culture across a globally distributed and remote workforce.

• Adaptability and Goal Setting: Comfortable with ambiguity, capable of setting and adapting goals in a constantly evolving environment.

• Project Leadership: Demonstrable success in leading complex projects with multiple stakeholders, with a focus on being a great teammate.

• Innovative Thinking: Willingness to question established thinking in pursuit of better outcomes.

• Results-Driven: Passionate about achieving high standards for individual, team, and organizational accomplishments, finding satisfaction in goal achievement and continuous improvement.

#LI-SM12

The US annualized base salary range for this position is $122,000.00-$184,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.