Operations Manager(E)

• Plan, organize, and coordinate all daily operational activities to ensure the venue’s readiness for events.
• Oversee setup, logistics, and operational support for events in coordination with event management, client services, and F&B departments.
• Ensure smooth event operations, addressing any on-site issues promptly to maintain service quality and safety.
• Actively participate in client meetings to understand operational needs and provide technical and logistical solutions.

• Oversee maintenance and repair services including HVAC, electrical, plumbing, mechanical, and general building systems.
• Manage preventive and predictive maintenance programs using CMMS or Legends Global maintenance tools.
• Supervise vendors and contractors, ensuring compliance with service agreements, safety regulations, and performance standards.
• Continuously review facility conditions and recommend repairs, upgrades, or capital improvement projects.
• Ensure full compliance with OSHA, building codes, fire safety, and other local regulatory standards.

• Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability.
• Manage subcontractors and service providers, ensuring adherence to operational standards and service-level agreements.
• Conduct and participate in regular staff meetings to review event plans, schedules, and performance updates.
• Prepare and deliver weekly and monthly operational reports for management and stakeholders.

• Supporting the Director of Operations developing and monitoring departmental budgets, forecasts, and staffing plans.
• Prepare event cost estimates and post-event analyses to optimize operational efficiency.
• Track and manage expenses related to equipment rentals, supplies, and contracted services.
• Implement and oversee inventory and purchasing control systems for consumables, tools, and equipment.

• Maintain all building licenses, inspections, and certifications.
• Promote and enforce workplace safety programs in line with OSHA and internal standards.
• Supporting the Director of Operations developing, implementing, and updating policies and standard operating procedures (SOPs) for operations and maintenance.
• Lead or support special projects assigned by the Director of Operations to enhance operational excellence.

• Bachelor’s degree required, Engineering, Facility Management, Industrial, Mechanical, Electrical, or related field preferred.
• Minimum 5 years of experience in facility or operations management, ideally within a convention center, large venue, or hospitality environment.
• Proven experience supervising and developing teams and managing third-party service contracts.
• Strong project management skills with ability to handle multiple priorities under tight deadlines.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, MS Project) and familiarity with CMMS or other maintenance management systems.
• Fully bilingual in English and Spanish (spoken and written).
• Excellent communication, problem-solving, and interpersonal skills.
• Professional demeanor and ability to represent the venue effectively with clients, vendors, and stakeholders.
• Availability to work flexible hours including nights, weekends, and holidays as event schedules require.
• Strong Communication skills at all levels of the organization.
• Problem-solving and adaptability..

Legends is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.