Operations Manager (E-Commerce)

Posted 7 Days Ago
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London, Greater London, England, GBR
In-Office
Senior level
Beauty • eCommerce • Retail • Manufacturing
The Role
Own Afina’s e-commerce supply chain from international suppliers through freight, 3PL fulfillment, Amazon, and the company website. Responsibilities include demand forecasting, inventory planning, supplier and freight negotiation, fulfillment optimization, cost control, operational troubleshooting, and building scalable SOPs, dashboards, and processes. The role is remote and requires strong e-commerce operations experience across Shopify, Amazon, and 3PL systems.
Summary Generated by Built In
What This Role Really Is

This is not a “keep things running” operations role.

We’re looking for someone who can build, fix, and scale the operational backbone of Afina. Someone who sees inefficiencies and attacks them. Someone who negotiates harder, moves faster, and takes full ownership of outcomes.

Afina is growing fast across our own website and Amazon. Behind that growth is a complex system of suppliers, freight, inventory, and 3PL execution — and that’s where you come in.
This is a remote position.

What You’ll Own
  • End-to-End Operations
    • You own the supply chain from factory to customer
    • Forecast demand, plan inventory, and ensure we never stock out (or overstock)
  • Supplier & Cost Control
    • Negotiate aggressively with international suppliers on pricing, MOQs, and terms
    • Continuously find ways to improve margins
  • Logistics & Freight
    • Manage freight (air/sea), compare quotes, and make cost vs speed decisions
    • Own relationships with freight forwarders and 3PLs
  • 3PL & Fulfillment
    • Ensure orders go out fast, accurately, and cost-effectively
    • Fix issues before they become problems
  • Amazon + DTC Operations
    • Keep inventory synced and flowing across Amazon and our website
    • Prevent operational bottlenecks that impact revenue
  • Systems & Scale
    • Build SOPs, dashboards, and processes that scale
    • Turn chaos into structure without slowing the business down
Who You Are
  • You’ve already done this before in an e-commerce company (Shopify + Amazon + 3PL is your world)
  • You understand international suppliers, freight, and inventory planning deeply
  • You are extremely detail-oriented, but you don’t get stuck in analysis
  • You’re a negotiator — you don’t accept the first price
  • You move fast, take ownership, and don’t wait to be told what to do
  • You care about profit, efficiency, and execution
What You’ve Done
  • 5+ years in e-commerce operations
  • Managed 3PLs and fulfillment workflows
  • Worked directly with overseas manufacturers
  • Negotiated freight and supplier pricing
  • Built or improved operational systems that scaled
Why Afina
  • High ownership — you will directly impact revenue and margins
  • Fast growth — real problems to solve, not corporate maintenance
  • No bureaucracy — speed and execution matter here
  • Build something meaningful — not just manage it
Compensation
  • Competitive salary
  • Performance-based upside tied to results
  • Room to grow into a senior leadership role as we scale
 

Skills Required

  • 5+ years of experience in e-commerce operations
  • Experience with Shopify, Amazon, and 3PL operations
  • Experience managing 3PLs and fulfillment workflows
  • Experience working directly with overseas manufacturers
  • Experience negotiating freight and supplier pricing
  • Experience building or improving scalable operational systems
  • Strong understanding of international suppliers, freight, and inventory planning
  • Strong negotiation, detail orientation, ownership, and execution skills
Am I A Good Fit?
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The Company
Year Founded: 2024

What We Do

Afina is a fast-growing e-commerce brand in the beauty and wellness space specializing in high-quality filtered showerheads. Dedicated to promoting health and well-being, their products filter out chlorine, heavy metals, and impurities to improve the daily shower routine. By reducing exposure to harsh chemicals, Afina helps customers achieve healthier hair, skin, and nails through its innovative filtration technology and commitment to wellness.

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