Responsibilities
Plan and organize operational workflow.
Communicate expectations for departmental operations, processes, procedures and r
Netsmart is transforming healthcare through innovation and purpose. With over 50 years of experience and strong year-over-year growth, we lead in behavioral health, human services, and post-acute care technology.
We build more than software. We partner with providers to solve challenges, anticipate change, and deliver smarter, more connected care. From EHRs to AI-driven solutions, our mission is to empower care teams to improve outcomes and redefine what’s possible in healthcare.
Operations Manager:
The Operations Manager is a key leader within the Consulting Operations team, responsible for driving operational excellence, team performance, and strategic execution across Sales, Finance, and Services. This role leads a high-performing team through coaching, feedback, and performance management, while partnering with the Operations Director to define and execute Objectives and Key Results (OKRs) that align with broader business goals. The Operations Manager owns strategic initiatives such as automation, process improvement, and operational enhancements. This role thrives in ambiguity, translating complex business needs into structured, actionable plans that drive measurable outcomes.
Success in this role requires a proactive and execution-oriented mindset, along with the ability to influence across diverse stakeholders. The Operations Manager navigates cross-functional dynamics with empathy and assertiveness, aligning competing priorities to ensure seamless delivery and internal alignment. Strong analytical skills and comfort with Excel (including VLOOKUPs, pivot tables, and formulas) are essential, as is the ability to independently interpret data and identify opportunities for improvement. The ideal candidate leads by example, inspires initiative and ownership, and brings strategic agility to a fast-paced and evolving environment.
Job DescriptionResponsibilities
Plan and organize operational workflow.
Communicate expectations for departmental operations, processes, procedures and requirements
Drive and coordinate effective data delivery as well as issue resolution across multiple teams
Collaborate with both internal and external teams to facilitate a seamless client and associate experiences
Foster a high-energy, client-centric operation based on accountability and engagement
Develop and measure performance objectives and metrics to gauge and enhance operational effectiveness
Qualifications
RequiredBachelor's degree or equivalent relevant work experience
At least 4 years of experience in operational analysis or process delivery
Skilled at business analysis with quantitative, analytical and organizational skills.
Effective and efficient communication skills
Ability to organize, prioritize and schedule a high workload
Ability to coordinate processes between departments and motivate others
Preferred
Experience designing, implementing and managing business operations
Ability to analyze financial data and prepare operations budgets
equirements
Drive and coordinate effective data delivery as well as issue resolution across multiple teams
Collaborate with both internal and external teams to facilitate a seamless client and associate experiences
Foster a high-energy, client-centric operation based on accountability and engagement
Develop and measure performance objectives and metrics to gauge and enhance operational effectiveness
Qualifications
Required
Bachelor's degree or equivalent relevant work experience
At least 4 years of experience in operational analysis or process delivery
Skilled at business analysis with quantitative, analytical and organizational skills.
Effective and efficient communication skills
Ability to organize, prioritize and schedule a high workload
Ability to coordinate processes between departments and motivate others
Preferred
Experience designing, implementing and managing business operations
Ability to analyze financial data and prepare operations budgets
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
Top Skills
What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.
By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.
For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.
Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
