Operations Manager | Central Park Boathouse

LEGENDS GLOBAL  

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

The Central Park Boathouse is seeking an experienced, hands-on Operations Manager to lead daily operations at one of the most iconic dining destinations in New York City, located in the heart of Central Park. This leadership role is responsible for overseeing all aspects of operations for a high-volume, 300-seat restaurant, ensuring exceptional guest experiences, efficient service, and strong team performance. The Operations Manager will lead and develop the team, maintain the highest hospitality standards, and drive operational excellence in a fast-paced environment.

The ideal candidate will have a genuine passion for all things food and beverage. And will be highly dedicated to providing excellent guest experience.

ESSENTIAL FUNCTIONS 

• Oversee and check opening and closing duties of the Café and Boat Rentals staff and their assigned locations

• Responsible for Scheduling and Payroll of Café and Boat Rentals

• Superintend daily operations and execution of café and boat rentals, dining room and bar

• Maintain cleanliness and organization of café and boat rental areas to be in compliance with local health code

• Manage reservations, guest flow, and the host team to optimize seating, service efficiency, and overall dining experience.

• Supervise and coordinate front-of-house staff, including servers, hosts, and bartenders, ensuring prompt, professional, and attentive service.

• Conduct daily pre-shift meetings to communicate specials, VIP guests, reservations, service priorities, and operational updates.

• Maintain close coordination with kitchen leadership to ensure accurate order flow, timely service, and consistent food quality.

• Actively engage with guests on the floor, providing menu and beverage recommendations, resolving concerns quickly, and ensuring exceptional hospitality standards.

• Utilize wine and beverage knowledge to support service and guide staff and guests on wine and cocktail pairings.

• Manage staff scheduling, labor planning, and performance management, including coaching, training, and handling disciplinary matters.

• Oversee opening and closing procedures, side work completion, POS reporting, and inventory control to ensure efficient operations.

• Ensure the dining room, bar, and service areas meet the highest standards of cleanliness, presentation, and operational readiness.

• Coordinate and execute special occasions and events, including birthdays, anniversaries, and private dining functions.

• Monitor and maintain appropriate supply levels for service stations and operational needs.

• Maintain a professional restaurant image, including staff appearance, uniform standards, and service etiquette.

• Complete administrative responsibilities including payroll coordination, reporting, invoicing, and compliance with company policies and procedures.

• Ensure adherence to health, safety, and sanitation standards, maintaining a safe environment for guests and employees and completing incident reports.

• Practice safe work habits and complete company and venue safety and general compliance training. 

• Maintain a pleasant and collaborative attitude towards customers, co-workers, and management. 

• Adheres to the Legends Global and venue company policies. 

• Complete other duties assigned by management.

• Available to work non-traditional hours (Nights, Weekends & Holidays)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Strong attention to detail. 

• Able to demonstrate flexibility and quickly adapt to changes.

• Ability to be self-motivated and work independently and work well as a team player.

• Ability to work in a fast-paced environment.

• Minimum of 3 – 5 years in a fine dining restaurant environment.

• Knowledge of fine wines and beverage programs.

• Strong knowledge of food and beverage procedures, controls and administration practices.

• Excellent written and verbal communication skills.

• Strong leadership, communication, and conflict-resolution skills.

• Familiarity with POS systems and scheduling software.

• Proficiency with technology, including Microsoft packages.

• Ability to work in a fast-paced environment.

• Current food protection certification.

COMPENSATION

Competitive salary range of $75,000 – $80,000 per year commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. 

WORKING CONDITIONS

Location: On Site (Central Park Boathouse New York, NY)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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