Operations Manager (all genders) - ZEOS

The ZEOS Logistics department is responsible for all partner-facing Zalando Logistics Solutions.  By uniting these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfilment solution to meet our partners' needs, and leverage common services to enable partner program growth.

Over the last years, we learned that solving fulfilment-related challenges for the good of our partners helps us to fuel the growth of our platform. Strengthened by this successful growth, we have started the next step in our journey - expanding our business outside of the Zalando ecosystem, exploring both physical and digital services. 

As a ZFS Operations Manager, you are responsible for managing and improving the operational performance of our Network. You are the interface between our Merchants, and various internal stakeholders and the expert on all aspects of our Operations, and are the go to person for support or insights for our internal Teams. Besides network management, you will work on improvement projects that will benefit our Merchants. 

Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. If you have any combination of the expertise and skills listed below then our team wants to hear from you!

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

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• Proactively identify and drive performance improvement initiatives within our network, while ensuring a smooth operational journey for our Merchants.

• Optimize the Supply Chain of us and our Merchants by deep diving into operational challenges and deriving solutions.

• Establishing a value adding proposition for internal teams by offering detailed consultancy and support into optimization potential.

• Working with various stakeholders to ensure successful operational day-to-day running of ZEOS Logistics Operations. 

• Handle the daily contact with our Merchants, internal supply chain teams and Logistics Centers.

• Your work experience should be demonstrable from a solution-minded environment in fulfillment services or contract logistics, including previous experience in 3PL operations. 

• Degree in the fields of Logistics, Supply Chain, Engineering, Business Administration or similar fields. 

• You have excellent analytical skills and can identify problems based on data. You have experience working on- and with performance KPIs and establish and follow improvement plans.

• You are experienced in working with external stakeholders and have great negotiation skills, are passionate about providing excellent operational support, and ensuring high service levels to our Merchants. 

• Great communication skills: Excellent level in English and/or German communication skills (verbal and written).

• Team player, who enjoys working with a diverse and open-minded team.

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year (for Zalando SE)

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us