Operations Manager- Air Traffic Services

About This Role

Passionate about your field? Looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? Want to join a world‑class company and industry leader with projects to which you would be proud to contribute? Then CAE is the right employer for you! Come share your passion with us!
 

Join CAE in building the first of its kind exciting air traffic services division. Under a first-of-its-kind partnership in Canada, CAE will deliver initial training for Flight Service Specialists and Air Traffic Controllers using NAV CANADA’s training curriculum and courseware. The new purpose-built Air Traffic Services Training Center was officially inaugerated in January 2025. We are building up a customer-centric and innovative team to deliver accelerated training to over 150 students per year, while ensuring quality and transparency to our anchor customer, NAV CANADA.

In this role, the Operations Manager, Air Traffic Services at CAE, you will act as the lead focal point for the site operations, ensuring smooth day-to-day operations and strategic improvements. Your leadership will be crucial in delivering high-quality training and operational excellence.
 

This role we are offering you:

Operational Leadership:

• Acting as the lead focal point for training operations for internal stakeholders, including facilities, security, procurement, and finance.

• Oversight of the ATS training facility, ensuring smooth day-to-day operations.

• Managing contract workers (pseudo pilots) including scheduling, contracting, payment, and people management.

• Working closely with Finance to track expenditures, revenue, and other metrics.

• Acting as the primary contact for the customer, managing daily sales requests and change orders.

• Ensuring efficient handling of client issues and supporting troubleshooting efforts.

• Leading improvement activities to enhance the customer journey and constructing new processes to support client needs.

• Supporting the Manager of Training Progression & Performance in scheduling simulators, classrooms, and resources.

• Coordinating with the Customer’s simulation team to raise snags and support simulator technicians.

• Improving operational processes and creating/maintaining documentation on processes.

• Identifying and leading improvement activities to streamline operations, drive cost savings, and/or ensure compliance.
   

Our ideal candidate has:

• Vocational or technical degree.

• 5+ years of experience in managing projects with multi-functional teams.

• Previous people-leading experience an asset

• Strong leadership and communication skills.

• Fluency in both English and French is highly desirable.À

CAE offers:

• An environment where your initiatives will be recognized and valued.

• The opportunity to work on a variety of projects on a multidisciplinary team.

• Flexible schedules.

• Attractive employee benefits.

Check out the press release link to inaugeration of CAE's new Air Traffic Services Traininc Centre

https://www.cae.com/media-centre/press-releases/cae-inaugurates-its-first-air-traffic-services-training-centre-in-collaboration-with-nav-canada/

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, and defence and security forces to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight and mission simulators as well as training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Read our Read our FY24 Global Annual Activity and Sustainability Report.

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Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.  

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.