Operations Manager (9 months contract, extendable)

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.  

We are a growing team looking for an Operations Manager to help us on our journey to revolutionize road freight logistics. The role is located in our Amsterdam office. Please note: This is a full-time role with a 9 month contract (extendable).

WHAT YOU WILL DO…

As an Operations Manager, you'll manage and optimize all aspects of your shippers & carriers' day-to-day operations. You’ll be expected to drive high operational quality to generate customer satisfaction while steering your accounts’ profitability. You’ll work closely with Account Managers and Carrier Growth Managers to optimize the existing business and support the implementation of additional opportunities.

This role requires you to have high organizational abilities, strong communication and negotiation skills, and an understanding of logistics and supply chain management.

IN THIS ROLE YOU WILL WORK ON...

Operations management and customer service

• Be responsible for an account portfolio and manage daily operations from A to Z, from registering, scheduling, executing shipments, and managing the order settlement process.
• Be accountable for successfully covering your shipper’s orders not covered through dedication or marketplace. In case of coverage failure or last-minute shipments, step in to find backup solutions.
• Be your shippers & carriers’ primary point of contact for any operational inquiries, and ensure high customer availability and satisfaction.
• Handle all load-related communication with shippers and carriers (collecting/sharing truck details, tracking shipments and providing status updates), proactively identify and resolve any issues that may arise.
• Track and manage transportation costs, Accessorials, Claims, and other surcharges (Fuel, toll, extra-km,...).
• Ensure compliance with transportation regulations and company policies.

Performance Management and Improvement

• Flag operational concerns and implement corrective actions to ensure consistent service quality
• Drive additional profitability through diligent Accessorial Management with shippers/carriers.
• Collaborate with your Account Managers in addressing operational and commercial challenges, supporting them in assessing and implementing new business opportunities.
• Collaborate with Carrier Growth Managers to report capacity bottlenecks and optimize your shippers' booking channel mix (Dedication vs. Marketplace).

WHAT WE ARE LOOKING FOR …

• 0-2 years experience in road freight logistics (Customer Service, Dispatching, Operations Management, or other roles in supply chain operations)
• Strong do-er mindset with a proactive approach to getting things done
• Excellent problem-solving and decision-making abilities
• In-depth knowledge of transportation regulations and industry best practices
• Effective communication and interpersonal skills
• Keen appetence for digitalization, new technologies, and data
• Detail-oriented with strong organizational and multitasking abilities
• Strong proficiency in English; Skills in another language are a big plus

WHAT YOU CAN EXPECT…

At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on our career site. 

• Fast growth scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together.
• Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings. 
• Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder Summer Camp.
• Prioritize employee engagement and mental well-being by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys. 
• Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues. 
• Commuter allowance to assist employees with their daily travel expenses and a one-time home office benefit to ensure that you're properly equipped wherever you work.
• Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan.

For the Amsterdam office, we offer a vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click on this link: Amsterdam for a virtual tour and better yet, hope to see you soon!

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

If you have any questions or need special accommodation please reach out to us at [email protected]. As soon as you apply your journey with sennder begins.