Valcourt Window Cleaning is seeking a dynamic and results-driven Branch Manager to lead and oversee all aspects of branch operations, safety, sales, and financial performance. This role is critical to ensuring sustained profitability, growth, and excellence in service delivery. The Branch Manager will be responsible for managing branch operations, driving P&L and EBITDA performance, building a high-performing team, and representing the company within the industry and local community.
Key Responsibilities
Operational Leadership
- Oversee all branch operations, ensuring adherence to Valcourt's operational standards and safety protocols
- Conduct regular job site & operational visits to ensure quality service delivery, employee safety compliance
- Ensure full compliance with company systems and tools, including Salesforce and BI financial reporting platforms
Financial Performance
- Drive P&L performance, ensuring budgeted revenue and EBITDA targets are met or exceeded
- Analyze financial data and KPIs to identify opportunities for growth and efficiency improvements
- Conduct regular SWOT analysis to assess branch performance & develop actionable strategies for improvement.
Sales Leadership
- Lead sales efforts, including participating in sales ride-alongs to coach and support sales representatives
- Ensure full adoption of Sandler Sales Training methodologies & reinforce principles across all employees
- Build and maintain strong relationships with clients through regular client visits and active engagement.
Team Development
- Oversee all aspects of technician hiring, onboarding, and training, ensuring a skilled and motivated workforce
- Conduct regular 1-on-1s and staff meetings to provide clear direction, feedback, and support to all team members
- Foster a culture of accountability, collaboration, and continuous improvement
Industry and Community Engagement
- Represent Valcourt at industry and community events such as BOMA, IREM, and other networking opportunities
- Actively engage with industry leaders and organizations to build Valcourt’s reputation as a market leader.
Safety and Compliance
- Maintain a strong focus on employee safety, ensuring compliance with all safety regulations and protocols
- Promote a culture of safety and accountability throughout the branch.
Qualification
- Proven experience in operations & sales leadership, and financial accountability within a service-based organization
- Demonstrated success in managing P&L, EBITDA, and achieving financial performance target
- Proficiency in Salesforce, BI financial reporting, and other operational tools
- Strong understanding of Sandler Sales Training principles with ability to coach & reinforce methodologies.
- Excellent leadership & communication skills, with the ability to inspire & develop a high-performing team
- Strong organizational and analytical skills, with a focus on continuous improvement and strategic thinkin
Key Competencies
- Leadership and Team Management, Financial and Business Acumen, Customer Focus, Operational Excellence, Safety and Compliance, Industry Engagement
Skills Required
- Proven experience in operations and sales leadership within a service-based organization
- Proven financial accountability and demonstrated success managing P&L, EBITDA, and financial performance targets
- Proficiency with Salesforce, BI financial reporting, and other operational tools
- Strong understanding of Sandler Sales Training principles and ability to coach and reinforce them
- Excellent leadership and communication skills, with the ability to inspire and develop a high-performing team
- Strong organizational and analytical skills, with a focus on continuous improvement and strategic thinking
What We Do
The Valcourt Group is a premier provider of commercial restoration, waterproofing, and window cleaning services in the United States, specializing in exterior building maintenance.
