Operations Management Team PA Support

MUFG, one of the world’s leading financial groups with a rich heritage spanning over 350 years, is seeking an Operations Team Personal Assistant Support to join their EMEA Operations team in London. This pivotal role offers you the opportunity to be at the heart of business management and planning, ensuring the seamless running of operations across multiple entities. You will thrive in a supportive environment that values professionalism, teamwork, and personal growth, while enjoying flexible working arrangements and access to extensive training resources. MUFG’s commitment to integrity, responsibility, and innovation means you will be empowered to make meaningful contributions and develop your skills within a global network. If you are passionate about operational excellence and eager to collaborate with knowledgeable colleagues in a dynamic setting, this is your chance to join a company renowned for its inclusive culture and dedication to employee development.

What you'll do:

• Coordinate the smooth running of EMEA Operations by supporting business management activities and ensuring key policy and procedure documents are consistently updated.
• Establish and manage the Operations Balanced Scorecard (BSC), aligning KPIs with local, regional, and global targets while monitoring results and collaborating with stakeholders to deliver outcomes.
• Develop high-level presentation materials articulating key initiatives for various stakeholders including Town Halls and Senior Executives.
• Lead projects representing EMEA Operations in wider programmes, ensuring effective communication and collaboration across teams.
• Analyse current operational processes to identify areas for improvement, implementing changes that enhance productivity and reduce costs.
• Support cost control management within Operations by tracking expenses, reporting accurately, and challenging costs where necessary.
• Enhance and roll out the Skills Matrix across Operations, ensuring staff capabilities are accurately reflected and developed.
• Maintain and update Operations’ Intranet pages so information remains accurate and accessible for all users.
• Coordinate with key stakeholders to identify relevant performance and risk indicators (both quantitative and qualitative) for producing high-level management reports.
• Design, develop, and maintain PowerBI dashboards and reports, analysing complex data sets to extract trends, patterns, and actionable insights while ensuring data accuracy.

What you bring:

• Demonstrated experience working within regulated environments or organisationally complex settings—ideally within financial services—enabling you to navigate compliance requirements confidently.
• Proven expertise in data analysis with a focus on PowerBI tools for creating dashboards and extracting actionable insights from complex datasets.
• Excellent analytical skills combined with critical thinking abilities that allow you to interpret data trends accurately and present findings clearly to non-technical stakeholders.
• Strong communication skills (verbal and written) enabling you to articulate information effectively across all levels of the organisation including senior executives.
• Advanced proficiency in Microsoft Outlook, PowerPoint, MS Word; capable of producing high-quality presentation materials tailored for diverse audiences.
• Adaptability and flexibility suited to fast-paced environments; able to respond quickly to changing priorities while maintaining composure under pressure.
• Exceptional organisational skills with meticulous attention to detail ensuring consistent quality output across all tasks undertaken.
• Ability to exercise discretion when handling sensitive matters; demonstrating professionalism aligned with MUFG’s values of integrity & responsibility.
• Collaborative mindset as a dependable team player who builds positive relationships through excellent interpersonal skills; committed to supporting colleagues at every level.
• Alignment with MUFG’s cultural principles: client centricity, people focus, listening up/speaking up, innovating & simplifying processes.

What sets this company apart:

MUFG stands out as one of the world’s most respected financial institutions thanks to its deep-rooted history of over 350 years combined with a forward-thinking approach towards employee development. With more than 140,000 employees worldwide operating across 1,100 offices in over 40 countries—including London—you’ll find yourself part of a truly global network that values diversity, inclusion, and continuous learning. The company’s commitment extends beyond business success; it actively nurtures talent through generous training opportunities designed for personal growth. Flexible working arrangements support work-life balance while supportive leadership ensures every team member feels valued. MUFG’s core values—integrity & responsibility, professionalism & teamwork—are woven into daily operations alongside cultural principles like client centricity and people focus. Employees are encouraged not only to listen up but also speak up; innovation is celebrated as processes are simplified for greater efficiency. Joining MUFG means becoming part of an organisation where knowledge-sharing thrives amidst communal support—a place where your contributions matter both locally in London and globally throughout the Group’s extensive reach.

What's next:

If you’re ready to take your career further by joining a collaborative team at one of the world’s leading financial groups—apply now!

Apply today by clicking on the link provided.

This advert will close 17th June 2026