Overview
At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for warfighters and secure our nation for a better future.
We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.
Credence has an immediate opening for an Operations Management (Special Projects & Manpower) at the senior level to support the Operations Management (OM) Division (AFLCMC/WAO/WBO) provides support to both PEOs for the F&AA and WB Directorates under the umbrella of organize, train, and equip, providing a direct link between the Directorates with HQ AFLCMC, HQ AFMC, and installations at Wright Patterson Air Force Base, OH.
This support includes administrative functions such as freedom of information act, records management, training, awards and decorations, as well as oversight for Management Information Systems (MIS) and Information Technology (IT), and Automated Data Processing Equipment (ADPE) inventory. Additionally, the division provides direct facility support and human resource management for both Directorates. The division serves as the senior functional for all non-functionally aligned resources owned by both the F&AA and WB Directorates.
Responsibilities include, but are not limited to the duties listed below:
- Coordinate recognition programs across Fighters & Advanced Aircraft, Bombers, and F-35; represent the directorates with functional area organizations; maintain effective customer relationships; assess customer satisfaction; explain organizational policies and procedures; resolve issues; provide management guidance and training; and assist with quarterly, yearly, special trophy, monetary, and honorary recognition nomination packages.
- Provide instructions and training to staff members and action officers on proper submission and tracking of staff packages in SharePoint and SOCCER; track OM suspense’s, eSSS, staff packages, operating instructions, and correspondence; and ensure OM suspense’s, including MIS/IT, facilities, resources, training, awards, manpower, safety, and security, are completed within required timeframes.
- Support special projects, initiatives, and assignments by identifying project needs, initiating milestones and goals, evaluating reports, analyzing facts, conducting research, preparing detailed responses, and supporting electronic file conversion efforts such as scanning old paper files and storing them on electronic media.
- Perform administrative tasks supporting OM functions, including tracking manning, preparing charts, entering data, integrating information into reports, generating and maintaining requirements, files, forms, and file plans, processing unclassified mail, accessing and handling classified material as required, preparing correspondence, operating office equipment, and assisting with office supply requests and itemized order lists.
- Assist in managing and tracking Fighters & Advanced Aircraft, Bombers, and F-35 training program activities, including tracking training budget information for the training Government Purchase Card holder, updating and retrieving training information from ETMS and integrated databases, and processing training requirements.
- Administer the Defense Travel System (DTS) at the organization level and assist the lead Defense Travel Administrator with site-level DTS administration; maintain working knowledge of the Joint Travel Regulations, DoD Financial Management Regulation, and DTS WPAFB Business Rules; serve as liaison between the Government banking entity, Commercial Travel Office, and Government travelers; and support CONUS and OCONUS travel preparation for program meetings, reviews, audits, and related activities.
- Maintain DTS expertise and remain current on DTS changes; train Fighters & Advanced Aircraft, Bombers, and F-35 personnel on DTS usage; serve as Tier I Help Desk for traveler questions and issues; elevate unresolved issues to the Defense Travel Management Office Travel Assistance Center; and assist with maintaining and creating travel authorizations, orders, and vouchers.
- Maintain DD Form 577 Appointment/Termination Records and Certifying Officer Legislation training certificates; collect and protect Privacy Act information; assign DTS roles and permission levels; create, receive, detach, and delete travel profiles; assist with establishing new accounts; oversee routing structures for approval and certifying officials; and review DTS profiles monthly to verify proper access, rights, and permission levels.
- Generate weekly mandatory DTS and Government banking entity reports for potential misuse and delinquencies; provide reports to Government leadership; run weekly departure status reports to ensure travelers are ticketed; and provide manpower insight to the AFPEO/FB, Deputy PEO, staff, divisions, and branches.
- Serve as manpower point of contact for division and functional offices; conduct organizational and process-related manpower requirements and programs; respond to functional and division requests to develop and coordinate CME project plans; interpret and provide background data for Requirements Approval Documents; and coordinate project plans for manpower determinants, process improvement studies, organizational change studies, and organizational performance consultant studies.
- Develop manpower requirement determinants using modeling tools or statistical methods; evaluate process measurement results, historical manpower, personnel, and workload data; recommend solutions to improve processes and maximize mission accomplishment through efficient resource utilization; and assist in resolving substantive problems, proposing organizational structures, realignment of functions, and staffing levels.
- Prepare CME products and ensure required acquisition services documentation is completed in support of mission requirements; prepare authorization change requests for CME authorizations; document CMEs correctly in official systems for the F/B Directorate; maintain CME organizational charts; and ensure CMEs are accounted for in Directorate Acquisition and Sustainment Unit models and AFLCMC risk-based tiering.
Requirements
Education, Requirements and Qualifications:
- Must have at least an active or current secret security clearance verifiable in the Defense Information System for Security (DISS).
- Master’s or Doctorate Degree in a related field and ten (10) years of experience in the respective technical/professional discipline being performed, five (5) years of which must be in the DoD;
- OR Bachelor’s Degree in a related field and twelve (12) years of experience in the respective technical/professional discipline being performed, five (5) years of which must be in the DoD;
- OR fifteen (15) years of directly related experience with proper certifications as described in the PWS labor category performance requirements, eight (8) years of which must be in the DoD.
- Must handle all official records in accordance with AFI 33-322, Records Management and Information Governance Program
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
Skills Required
- Active/current Secret security clearance verifiable in DISS.
- Master's or Doctorate plus 10 years' relevant experience (5 years in DoD) OR Bachelor's plus 12 years' experience (5 years in DoD) OR 15 years directly related experience with required certifications (8 years in DoD).
- Handle all official records in accordance with AFI 33-322 Records Management and Information Governance Program.
- Experience administering and troubleshooting the Defense Travel System (DTS); working knowledge of Joint Travel Regulations and DoD Financial Management Regulation.
- Proficiency with SharePoint and SOCCER for submission and tracking of staff packages.
- Experience with ETMS and integrated training databases for tracking training program activities.
- Experience developing manpower requirement determinants using modeling tools or statistical methods and performing organizational/process improvement studies.
Credence Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credence and has not been reviewed or approved by Credence.
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Fair & Transparent Compensation — Pay is considered competitive or better than average across many roles, with multiple examples describing excellent pay and competitive salaries. Additional cash elements such as bonuses appear alongside base pay.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, supported by HSAs/FSAs and a TRICARE supplement. Employer-paid life and disability coverage further strengthen the protection package.
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Leave & Time Off Breadth — Time off includes flexible PTO and a broad holiday schedule aligned to federal holidays. Additional leave types such as military and bereavement leave are available.
Credence Insights
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
