Operations Learning Specialist

Who We Are: 

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:  

Reporting directly to the Director, Operations Training, the Operations Learning Specialist role is essential in delivering learning programs that enable learners to provide E.P.I.C. experiences to patients, prescribers, and partners. The Operations Learning Specialist will become an expert in Synapse Health processes and systems in order to provide effective coaching and training. Responsibilities include, but are not limited to, classroom delivery, evaluation of learner performance, coaching, and supporting content development and maintenance. 

What You Will Do:   

• Deliver training, including role-specific, soft skills, just-in-time, on-the-job, and advanced skills training.  
• Develop Synapse Health expertise through training attendance, job shadowing and on-the-job experience. 
• Conduct in-person and virtual classroom training for employees and leaders. 
• Ensure a positive learner experience by delivering in an engaging manner, communicating effectively, and managing the classroom.  
• Evaluate and grade assignments and tests, score learner simulations, monitor learner engagement and attendance, and prepare comprehensive reporting. 
• Coach learners and provide individualized, targeted feedback to enhance performance. 
• Manage classroom logistics, including sending invitations, scheduling presenters, tracking attendance and sending follow-up surveys. 
• Update content and develop training support materials under the direction of Learning Partners. 
• Other duties as assigned.  

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Bachelor’s degree in Education, Instructional Design, Organizational Communication, or a related field; equivalent experience will be considered. 
• 3+ years in training within the healthcare industry; experience in DME is preferred but not required. 
• Excellent presentation and communication skills with the ability to engage diverse audiences. 
• Knowledge of adult learning principles and instructional design methodologies.  
• Demonstrated expertise in coaching participants and classroom management.  
• Proficiency in delivering virtual training. 
• Strong ability to manage multiple training programs with a high level of detail and follow-through. 

What Sets You Apart:  

• Experience in healthcare and/or Durable Medical Equipment. 
• Proven ability to develop effective training materials. 
• Experience in assessing performance readiness. 

What Sets Us Apart:  

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.