Operations Leadership Development Program (OLDP) Summer Intern - Start Date: May 19, 2025

The Cigna Operation Leadership Development Program Internship

Start Date May 19, 2025

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. If you’re looking for a challenging, ever-evolving career, you’ve come to the right place. The Cigna Group Operations Leadership Development Program (OLDP) Internship is a 10 week long program that is designed to provide exposure to working in operations and further develop your professional skills.

The OLDP Internship:

The Cigna Group Operations Leadership Development Program (OLDP) is a rotational development program that provides early-career candidates the opportunity to be directly involved with the ongoing operations of a dynamic health care industry leader. The OLDP provides a 10-week summer internship opportunity where interns are exposed to all aspects of The Cigna Group’s business operations as they manage a project aligned to our priorities and growth strategy. Interns get a realistic experience of what it’s like to work in operations by becoming part of a team and being responsible for their project’s results.

Our summer internship program is designed to further develop your skills and give you experience working in a dynamic, flexible work environment. Over the course of your internship, you’ll be assigned a real business problem to solve that challenges your strategic thinking, business acumen and leadership skills. Additionally, it provides exposure to what a career in Operations entails. At the end of the 10-weeks, you’ll have the opportunity to present what you learned and accomplished to the Enterprise Operations leadership team.

Example Projects Include:

• Managing project plans from intake to completion by: identifying project requirements and creating plans to meet target dates, assigning task ownership and delivery dates, and monitoring progress while anticipating and eliminating barriers.
• Evaluating operational procedures and producing data and research driven recommendations to improve efficiency, quality and customer experience.
• Developing metrics, scorecards and dashboards that provide key insights and analytics into the impact of operational process improvements.

As an intern in the program, you will also be able to participate in the following opportunities:

• New Hire Onboarding & Learning Series: new associates are provided an initial onboarding and a learning series throughout their first year that includes an introduction to the industry, company structure, and Operations leaders. This enables associates to begin developing skills such as business acumen, effective communication, conflict resolution, and data analysis.
• OLDP Offsite Events: program associates will be invited to attend an offsite to connect and network with other OLDP associates and Operations leaders as well as participate in training and development opportunities.
• OLDP Workgroup Involvement: Participate and take on a leadership role in a workgroup with other OLDP associates to support program activities such as recruitment, DEI, learning & development, and branding.
• Mentorship Programming: A formal mentorship program with business leaders to support continuous development throughout the program.

After the Internship: The Operations Leadership Development Program (OLDP):

Interns who continually impress us throughout the summer are invited to join the full-time OLDP when they graduate. OLDP Associates fill a variety of positions throughout the organization, all of which allow you to make an impact on operations and gain critical career experience as an individual contributor or people manager. Areas of exposure include but aren’t limited to Customer and Client Service Operations, Pharmacy Operations, Provider Solutions and Operation or Strategy and Enablement. Individual Contributors typically involve leading projects or supporting ongoing business process operations aimed at enhancing operational activities through strategizing new approaches or seeking efficiencies. People Management typically involves directly managing the day-to-day operations of a team, including setting priorities, managing goals, hiring, onboarding, and staff development. Examples of rotation activities:

OLDP Associates build their experience and knowledge through assignments that accelerate their ability to grow functional skills and leadership competencies. These concentrated, rotational experiences prepare associates for increasing levels of scope and responsibility on their journey to become Enterprise Leaders with an operational mindset. The ideal candidate is someone who has a desire to help others and a passion for operational expertise.

Core Operations​​ Rotation:

• Support critical operational processes that impact end-to-end client/customer/provider experiences.
• Create reliable reporting and dashboards that provide visibility into operational processes.
• Influence partners in a matrixed environment

Improvement and Delivery Rotation:

• Manage and execute on programs and projects aligned with enterprise objectives
• Apply agile methodology to gain efficiency, reduce operating expenses, or improve customer experience
• Create recommendations based on data-driven insights and analytics
• Gain experience in statistical processes control
• Improve processes through managing a team

Minimum Program Qualifications

• Rising senior in a Baccalaureate Program, graduating no later than June 2026 and/or a master’s student graduating no later than June 2026.
• Preferred Majors: Operations Management, Business Administration/Management, Logistics, Supply Chain, Healthcare Administration/Management, Health Science, Public Health or Finance field.
• Prefer a cumulative GPA of 3.0 or higher.
• Must show demonstrated leadership experience through student organizations, athletics, work experience, or community involvement
• Ability to manage ambiguity and drive results through strong decision-making and cross functional relationship-building skills
• Strong analytical and problem-solving skills and interest in continuous improvement, process improvement, and project management.
• Willing and able to relocate to Bloomfield, CT for the full 10-week internship

Additional Qualifications

• Highly motivated, confident, energetic, and positive attitude
• Strong communication and presentation skills, along with listening ability
• Effective critical thinking, problem solving and influencing skills.
• Exceptional work ethic, along with awareness, attitude, knowledge, and skills required to equitably engage and include people from different backgrounds & experiences.
• A high degree of honesty and integrity
• Ability to work successfully in teams and in leadership positions.
• Goal oriented and career-minded
• Exceptional customer service standards and delivery
• Ability to prioritize projects and to handle multiple demands simultaneously.
• Multilingual language skills are highly desired.
• Proficient in Microsoft Office

Additional Information

• Location: This role is located in our Bloomfield, CT office located at: 900 Cottage Grove Road Wilde, Bloomfield, CT 06152. Applicants should be prepared to be aligned to the Bloomfield, CT office.
• Housing: Summer housing is available for interns who live more than 25 miles from the Bloomfield, CT office. 
• Schedule: You must be available to work 40 hours/week for 10 consecutive weeks beginning May 19, 2025. Working hours are Monday – Friday.
• Market Range: For this position, we anticipate offering an hourly rate of $24.00/hour depending on relevant factors, including experience and geographic location. 
• Work Authorization: One goal of this internship program is to prepare and identify qualified candidates for roles with Cigna post-graduation. Therefore, this temporary internship is open only to individuals who are eligible for employment in the United States and who would not require visa sponsorship now or in the future. 
• Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email: [email protected]

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.