Operations Lead

About this Opportunity: The Operations Lead will assist with the daily operations which include sales, preparing quotations, responding to customer requests and facilitating dispatch, permits, safety, and compliance. The Operations Lead will act as the branch’s liaison between the customer and operations to ensure customer needs are met through preparation of quotations through to execution and completion.

Responsibilities:

• Coordinate personnel and equipment for designated projects.
• Coordinate Permits and Line Lifts for Alberta, BC and Sask.
• Coordinate driver movements, direct drivers, distribute routing, schedule drivers to handle loads, monitor required documentation, cross-reference tickets and driver time cards, ensure billing practices are followed and meet customer service requirements.
• Work closely with maintenance crew to schedule and meet service requirements.
• Update driver schedules in a timely manner.
• Maintain PO’s, service requests, permits etc.
• Ensure that all personnel maintain a “safety comes first” philosophy and supporting a strong safety culture.
• Answer and direct calls during regular business hours, as well as after hours on a 2-week cycle on-call rotation.
• Ensure that all jobs are conducted within company and government policies and regulations.
• Write standard pricing proposals and quotations to customer requests with input from field crews for better understanding of job scope if necessary
• Ensure that all personnel have the required safety courses and certifications.
• Assist with safety orientations and coordinate training for all new and existing personnel.
• Liaise with the HS&E and Training division to continually enhance the transportation safety and compliance systems.
• Maintain the document management processes necessary for ensuring record keeping compliance.
• Assist with administration as required.
• Complete special projects as assigned.

Requirements:

• Familiarity with oilfield hauling equipment along with a proven track record of client relations.
• Understanding of dispatch functions an asset.
• Willingness to take after hours on-call on a 2-week cycle, alternating between dispatchers.
• Additional certification or training relating to position an asset.
• Highly organized and able to handle a full workload while having strong attention to detail.
• Cooperative and professional ability to assist others.
• Good communication and coordination with supervisory, field and area personnel.
• Understanding of accurate paperwork importance.
• Basic computer knowledge, proficient with Microsoft Word/Office and Excel.
• Self starter with the ability to solve complex problems using sound professional judgment, creativity, and innovation.
• Must have reliable transportation.

In June 2024, NCSG Crane and Heavy Haul was acquired by Barnhart Crane and Rigging. The integration of NCSG to Barnhart has allowed greater opportunities for employment and access to additional resources, including specialized rigging. Building on NCSG’s legacy of superior customer service in 9 locations throughout Western Canada, Barnhart Canada is poised for tremendous growth in the specialty rigging, heavy lift and transportation industry.

PURPOSE – Barnhart is built on a strong foundation of serving others. The fruit of our labor is used to grow the company, care for our employees, and serve those in our communities and around the world.

MINDS OVER MATTER – Barnhart has built a reputation for solving problems. We specialize in the lifting, heavy-rigging, and heavy transport of major components used in North American industry.

NETWORK – Barnhart has built teams that form one of our industry’s strongest networks of talent and resources with over 70 branch locations across North America working together to serve our customers. This growing network offers our team members constant opportunity for career growth and professional development.

CULTURE – Barnhart has a strong team culture -- the “One TEAM.” We are looking for smart, hard-working people who strive for excellence in their work and appreciate collaboration. Join a team that values Safety, Servant Leadership, Quality Service, Innovation, Continuous Improvement, Fairness, and Profit with a Purpose.

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