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Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a self-powered computing element that harvests radio frequency energy, bringing connectivity and intelligence to everyday products and packaging. This revolutionary combination of cloud and semiconductor technology is already being used by some of the world’s largest consumer, retail, food, and pharmaceutical companies to transform how products are made, distributed, sold, used, and recycled.
Our investors include SoftBank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm, and PepsiCo.
As a growing startup, this role will continue to evolve, and we’re looking for team members who are comfortable building operational processes that scale with the company.
The Operations Lead is responsible for end-to-end execution of customer deployments, owning all non-engineering aspects of delivery across pilots, initial deployments, and scaled rollouts. This role operates within a cross-functional scrum led by a Field Deployment Engineer (FDE), ensuring projects are delivered on time, at quality, and at scale.
Responsibilities
- Own end-to-end deployment execution, including planning, timelines, and rollout strategy
- Drive project plans, milestones, and execution tracking across multiple workstreams
- Manage field operations, installers, vendors, and site readiness
- Coordinate cross-functional teams (Engineering, Product, Sales, Customer Success)
- Act as the operational point of contact for customers during deployments
- Identify and mitigate risks, ensuring on-time delivery and high-quality execution
- Own logistics and onsite readiness for pilots, deployments, and rollouts
- Build scalable processes, templates, and best practices for deployment operations
Requirements
- 5+ years in operations, program management, deployment, or delivery roles
- Proven experience managing complex, cross-functional projects
- Strong organizational and execution skills with attention to detail
- Experience working with field operations or external vendors
- Excellent communication and stakeholder management skills
- Ability to thrive in fast-paced, dynamic startup environments
Nice to Have
- Experience in IoT, hardware deployments, or enterprise SaaS implementations
- Background in supply chain, retail, or industrial environments
- Familiarity with pilots, POCs, and scaled rollouts
- Experience working with tools like Jira, Salesforce, or similar
#LI-Hybrid
Skills Required
- 5+ years in operations, program management, deployment, or delivery roles
- Proven experience managing complex, cross-functional projects
- Strong organizational and execution skills with attention to detail
- Experience working with field operations or external vendors
- Excellent communication and stakeholder management skills
- Ability to thrive in fast-paced, dynamic startup environments
- Experience with tools like Jira or Salesforce
- Experience in IoT, hardware deployments, or enterprise SaaS implementations
- Background in supply chain, retail, or industrial environments
What We Do
Wiliot powers your supply chain with continuous, scan-free visibility into item location and condition. The Wiliot Physical AI platform processes signals from battery-free Bluetooth sensors (IoT Pixels) using purpose-built AI and ML models. This enables real-time automated condition monitoring, inventory intelligence, and workflow optimization. Whether you have AI in place or are just starting, Wiliot delivers continuous, AI-ready data that drives ROI today and scales into advanced AI tomorrow. Trusted by leading global retailers and logistics companies, Wiliot’s platform processes billions of sensing events across millions of products every month. It integrates seamlessly into existing enterprise systems, enabling businesses to automate workflows, respond to issues instantly, and reduce waste—ensuring products arrive when and where they should, in perfect condition.
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