- Handle support cases across our school partners, families, and therapists, developing deep intuition for where friction lives
- Identify gaps in our current care support model and begin designing the systems to close them
- Partner with leadership to define what "great" looks like across the school success → patient → therapist support loop
- Write SOPs that allow contractors and future team members to deliver consistent, high-quality support
- Hire and manage care team as Marble grows
- Own the tracking, reporting, and experimentation infrastructure for CX, for e.g. run structured tests, measure what's working, and share insights across the org
- Set the long-term vision for CX at Marble: what does an AI-augmented, high-leverage support function look like for a mental health company serving teens?
- Build the patient retention flywheel — connecting care quality, responsiveness, and engagement to measurable outcomes
- Be the voice of families, schools, and therapists internally, synthesizing what you're hearing into strategic recommendations
- Has built or significantly rebuilt a CX, care ops, or customer success function. You know what good infrastructure looks like and how to get there from scratch
- Is a strong systems and operations thinker who writes clear documentation and builds processes others can actually follow
- Is comfortable being close to the work
- Is energized by ambiguity and motivated by the mission — helping kids access mental health care matters to you
- Brings exceptional energy and persistence to every stage of the work
- No task too small — willing to do whatever it takes to move things forward
- Takes full ownership of outcomes
- Invests in relationships and team morale
- Actively seeks feedback and reflects on how to improve
- Self-aware and open to being wrong
- Clear, logical communicator who can make complexity simple
- High output — you finish what you start and set a pace others want to match
- Direct impact on kids' mental health access — this work is meaningful
- Greenfield opportunity to build a function from the ground up, with leadership support and a clear growth path
- Small, experienced team that moves fast and takes operations seriously
- Competitive compensation, benefits, and equity
Compensation
What We Do
Marble Health is building the operating system for youth mental health. A platform that connects schools, therapists, health plans, and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need, and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people. We’re reimagining how care can work when all the people who want to help are truly connected. Families, who are being devastated by this crisis; Schools, whose budgets are being affecting; Therapists, who want to help but struggle with the complexities of our healthcare system; and Insurance payers, who are paying the price when kids don't receive care. They all have incentives to fix this problem, but historically have been completely siloed. We're changing that. And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools, support systems, coaching, and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale, from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves, giving them resources and support between sessions. By pairing a connected care network with cutting-edge AI, we’re aiming to set a new standard for how mental health care is delivered.
Why Work With Us
Our founders built unicorn behavioral health startup Headway, and our team shares a relentless drive, operational excellence, and a team-first mindset. We work closely with therapists, students, families, and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.
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Marble Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a 3-day in person office policy: Monday, Tuesday and Thursday.
