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Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
Basically, we're the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!
Team Tasks and Objectives:
- Reviews product images and identifies information required for accurate data capture.
- Ensures data captured is complete, matches product packaging and meets formatting guidelines.
- Ensures data quality expectations are met by the team members
- 5% accuracy rate or higher
- 100% accuracy on nutrition and ingredients data components
- Audits team member work for quality feedback opportunities and training needs
- Completes all assigned tasks within a timely manner.
- Assists team to meet 99% on-time goal
- Regularly pivots between tasks and services – minimum requirement of fluency for two Core service areas and ability to coach other team members in all Core service areas.
- Fluency = ability to both capture data and QA data for all necessary product types in service.
- Service areas include but not limited to:
- Coding
- Coding QA
- Profiling
- Multi-language Coding/QA
- Working knowledge of additional Syndigo service areas and ability to answer basic processing questions.
- Directs priority team and regular team on the workflow priorities for the day
- Provides process improvement ideas and shares techniques with other team members
- All other tasks as assigned by Supervisor or Director
Key Responsibilities:
- Supervise team member workflow
- Coach and train team members
- Participate in production process as workflow demands
- Collect common questions and errors to present for training opportunities
- Collaborate with production teams and data consistency team to address production concerns
- Consolidate metric reporting and provide data analysis on error volume, type, efforts, and opportunities
- Identify areas for pro-active data review
- Create and coordinate process documentation as needed
Recommended:
- Written French language skills
- Written Spanish language skills
Requirements:
- Excellent oral and written English communication skills
- Strong reading comprehension, grammar, spelling and analytical skills
- Proficiency and accuracy in use of standard keyboard/data entry tools
- Coaching skills and knowledge of common training techniques
- Ability to adapt to changing technologies and requirements
- Comfortable with ambiguity
- Thorough knowledge of Syndigo production data and processes
- Proven willingness to learn new skills and tasks
- High attention to detail
- Able to recommend strategies to prioritize multiple area needs
- Curious and open to asking questions to all levels of leadership
- Ability to effectively respond to status requests from all levels of Syndigo team members
Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
What We Do
Syndigo is the industry’s only trusted single-source provider of consumer product information and content from supply chain to end customer utilization, offering a powerful end-to-end product content experience across multiple industries. Syndigo is raising the standard of what great product experiences can be.
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