ABOUT FRONTLINE HEALTH STAFFING
Frontline Health Staffing, LLC is a California-based healthcare staffing agency dedicated to connecting hospitals and healthcare facilities with skilled professionals. We pride ourselves on building lasting partnerships with our facility partners and supporting our employees every step of the way.
ABOUT THE ROLE
We are looking for a highly organized and people-oriented Operations Lead to serve as the central point of contact between Frontline Health Staffing, our facility partners, and our employees. This is a dynamic, fast-paced role that touches every aspect of agency operations — from employee relations and benefits administration to contract management and facility communications.
The Operations Lead will ensure that day-to-day operations run smoothly, our employees are supported, and our facility partnerships remain strong.
KEY RESPONSIBILITIES
Facility & Client Relations
• Serve as the primary point of contact for all facility partners
• Conduct regular check-ins with facility leadership to assess staffing needs and satisfaction
• Manage contract renewals and ensure all facility agreements are current and properly executed
• Address and resolve facility concerns in a timely and professional manner
Employee Relations & Support
• Act as the primary resource for all placed employees regarding HR, benefits, payroll, and general inquiries
• Support employees through onboarding, assignment changes, and any HR-related needs
• Conduct regular check-ins with active employees to ensure assignment satisfaction and compliance
Benefits & Payroll Coordination
• Administer employee benefits through Employee Navigator, assisting with open enrollment and qualifying life events
• Coordinate with the payroll team to ensure accurate and timely processing and resolve any pay discrepancies
• Communicate payroll deadlines and timecard requirements to employees
Compliance & Credentialing
• Maintain and monitor employee licensure, certification, and compliance documentation
• Ensure all credentialing files are current and meet facility and regulatory requirements
Operations & Administration
• Maintain accurate records in HR and staffing platforms
• Develop and maintain internal SOPs, templates, and operational documentation
• Collaborate with the Talent Acquisition Manager to ensure smooth handoffs from hiring through placement
• Support agency leadership with reporting and operational improvements as needed
QUALIFICATIONS
• 2+ years of experience in healthcare staffing, HR operations, or agency operations
• Strong knowledge of benefits administration, payroll coordination, and employee relations
• Familiarity with Paycom, Employee Navigator, or comparable HR/payroll platforms preferred
• Excellent written and verbal communication skills
• Highly organized with the ability to manage multiple priorities simultaneously
• Working knowledge of California labor law and healthcare staffing compliance preferred
• Proficiency in Microsoft Office Suite and/or Google Workspace
• Professional, service-oriented approach to both clients and employees
Skills Required
- 2+ years of experience in healthcare staffing, HR operations, or agency operations
- Strong knowledge of benefits administration, payroll coordination, and employee relations
- Familiarity with Paycom, Employee Navigator, or comparable HR/payroll platforms
- Excellent written and verbal communication skills
- Highly organized with the ability to manage multiple priorities simultaneously
- Working knowledge of California labor law and healthcare staffing compliance
- Proficiency in Microsoft Office Suite and/or Google Workspace
- Professional, service-oriented approach to both clients and employees
What We Do
Frontline Health Staffing Agency, located in California's Central Valley, provides trusted and reliable staffing solutions to healthcare facilities. Rooted in Modesto, the agency partners with hospitals and healthcare facilities throughout California, Texas, Arizona, and Louisiana, focusing on matching exceptional talent with the right opportunities to ensure high-quality patient care through a combination of human connection and innovative recruiting strategies.
