We are looking for an Operations Lead to own the systems, processes, data, and vendor infrastructure that keep the Yerevan office running. This is a pure operations role — you will work closely with the Head of HR (who owns the people side: contracts, onboarding experience, compliance, and employee relations) and with account managers, finance, and the CEO on all operational matters.
Operations Lead owns:
- Operational process design & SOPs
- Internal systems (Notion, COMS, n8n, GWorkspace)
- Data integrity across all ops tools
- Workflow automations & recurring alerts
- Purchases
- Operational budget tracking & cost control
- Client operational reporting & delivery comms
- IT access provisioning & revocation tracking
- Office administration & local service providers
- Ops KPI dashboards for CEO
- Cross-team coordination on system changes
What you will own
Finance & Vendors
- Track operational budgets; surface overruns proactively, not after month-end close.
- Identify and eliminate zombie spend — subscriptions, services, or contracts with no active usage.
Client Operations
- Serve as the operational point of contact for service delivery matters on client accounts.
- Coordinate IT access provisioning and revocation for contractors — own the audit trail.
- Respond to client operational queries within the same business day.
CEO Support
- Maintain a live ops KPI dashboard for the CEO: headcount, active contracts, expiring contracts, budget vs. actuals.
- Flag risks early — the CEO should never hear about a problem from a client that you already knew about.
- Run the quarterly ops review: prepare the data, present the findings, own the action items.
- 4+ years of hands-on operations experience at a high-tech IT services, staffing, or SaaS company.
- Demonstrable ownership of systems and processes — not just task execution inside someone else's framework.
- Financial literacy: payroll inputs, budget tracking, vendor invoice management.
- Analytical — can spot a data anomaly and trace it to its source.
- Background in IT staffing, EOR, or workforce management environments.
- English B2+
Skills Required
- 4+ years hands-on operations experience at a high-tech IT services, staffing, or SaaS company.
- Demonstrable ownership of systems and processes (designing SOPs, owning workflows).
- Financial literacy: payroll inputs, budget tracking, vendor invoice management.
- Analytical ability to spot data anomalies and trace root causes.
- Background in IT staffing, EOR, or workforce management environments.
- Proficiency with internal systems listed (Notion, COMS, n8n, Google Workspace) and maintaining data integrity.
- English B2+.
What We Do
Commit is a global tech services company with offices in Israel, US, Canada, UK, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Cloud, GenAI, Software, IoT, Big Data, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.
