Operations Lead - NFV

Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Summary
We are looking for an Operations Lead - NFV to join our team and be part of our growth. If you’re a leader who is hungry for a new adventure, a multinational workplace is waiting for you.

What's On Our Plate

Team Management

• Continuously track and check team's performance to ensure it is consistent with Internal KPIs, objectives and timelines
• Conduct periodic team briefings to maintain performance standards or address any changes in process flow
• Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity
  

Process Optimization

• Develop SOPs to manage workload and adhere to SLAs
• Highlight key issues and areas of development to address with relevant internal stakeholders
• Enrich offline databases for ease of use and scalability

Vertical Migrations

• Lead Vertical Migrations depending on suitability and enhanced customer experience
• Create category trees and product listings based on research and experimentation
• Work closely with Account Managers to collect relevant data from Partners
• Monitor pre and post performance of migrated verticals and share insights

Key Account Revamp

• Collaborate with internal and external stakeholders to plan and execute Key Account recategorization, assortment revamp and inventory accuracy
• Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics

Streamlining Local and Regional Initiatives and Campaigns

• Project manage by coordinating with internal stakeholders for planning, implementation, execution and monitoring
• Organize training for new feature rollouts and content product advancements
• Collate and share feedback on a regular basis to maintain content standards

Content Guidelines and Quality Check

• Ensuring guidelines and timelines are adhered for every campaign and project
• QC procedures to safeguard talabat and partner’s interest and minimize
• escalations
• Minimize content-related order cancellations through regular spot checks and long-term fixes

Opportunity Seeking

• Analyze data to drive Customer acquisition, conversion and retention with existing and new Partners
• Curate local campaigns by identifying gaps in the trade calendar

What We Ordered

• Bachelor’s degree in any related field
• 3-5 years of experience as a Team Leader
• Retail experience is a plus
• Strong Leadership Skills
• Analytical and organized problem-solving abilities
• Ability to meet deadlines and work under pressure
• Ability to multitask, prioritize, and manage time efficiently.
• Very good knowledge of Microsoft Excel, Word and Powerpoint
• CMS system knowledge is a plus