Our Operations Team is looking for an energetic and competitive Operations Intern willing to go the extra mile with our customer service for carriers & sales team. Operations Specialists will collaborate with Carrier Sales and Customer Sales reps to bring cost-effective strategies and elevated service to our customers' shipping/receiving departments. **This position will be fully on-site in Grand Rapids, MI.**
The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it’s like to work at Ally Logistics.
KEY ATTRIBUTES FOR SUCCESS:
- HUMBLE: Confidence is key, but so is humility. Our #HUSTLE values say it all.
- HUNGRY: A healthy sense of competition is a necessity here. We’re seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
- SMART: We’re looking for individuals who are resourceful and organized problem-solvers, diving headfirst into problems rather than straying away from them.
PRIMARY JOB DUTIES:
- Strong Customer Service Skills
- Obtaining shipment updates from contractors
- High-volume phone and email outreach
- Negotiating rates with contractors and customers
- Providing updates and solutions to Carrier Sales, Regional Dispatch Managers, or Customer Sales
- Problem-solving
- Ability to work in a fast-paced environment
- Must be a self-starter
COMPENSATION:
This is a paid internship. Compensation will be based on qualifications and conversation.
ADDITIONAL PERKS:
- Comprehensive training program to set you up for success
- Ongoing professional development opportunities
- In-office gym complete with strength equipment, cardio machines, and pelotons
- Fully stocked beverage cooler and espresso machine
- Various team activities and events throughout the summer
QUALIFICATIONS:
A successful candidate must possess the following traits/skills:
- Must be enrolled at a college or university
- Alignment with Ally’s #HUSTLE values
- Strong written and verbal communication skills
- Must be comfortable in a fast-paced and high-energy environment
- Desire and willingness to learn
ADDITIONAL INFO:
- A cover letter is required, even if it's brief. Tell us why you are a fit!
- Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.
ACCOLADES & INDUSTRY AFFILIATIONS:
- One of the Inc. 5000 fastest-growing companies four years running
- One of West Michigan’s Best and Brightest Employers
- Member of Women in Transportation
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What We Do
New to Ally Logistics? Learn what makes us Different.
We believe that it is about time that the transportation industry got honest and came to its senses. With Ally Logistics, you'll receive real answers to real questions, without all of the grey area in between. Our employees come equipped with honest values, real world expertise, and appealing incentives, all of which create an environment to provide you with service and communication that you can't find at our competitors.
