The Role
Support and improve operational flows for e-bike refurbishment: analyze data, build dashboards and processes, identify optimizations, manage and train warehouse technicians, and collaborate cross-functionally to scale operations and improve customer experience.
Summary Generated by Built In
Upway is the leading platform selling refurbished e-bikes in Europe and the US. In two years, we have given a new life to over 20,000 e-bikes, and we are continuing to grow fast! Germany has now become our largest market, and we are hiring an Operations intern to join our Operations team.
The Operations team’s role is to build and improve our processes in order to offer a seamless customer experience. This includes collecting bikes from sellers, inspecting and repairing them in our workshops, shipping them to consumers and managing after-sales support. Our goal is to build the most efficient, highest-quality and safest operation at scale, so we can refurbish over 1 million German e-bikes in the next 10 years!
Key Responsibilities
- Analyze, improve and take ownership of key parts of our operational flow, so that our operations get better every day
- Go deep into our data to find optimization opportunities
- Design and implement processes to optimize customer experience and financial efficiency
- Set up tools and dashboards to get an accurate view on operations and ensure data cleanliness
- Manage and train Warehouse Technicians on the floor to ensure quality and speed of execution
- Work closely with the rest of the company (Tech, Finance, Marketing) to support fast growth and expansion
Skills, Knowledge and Expertise
- Strong academic background
- Proficiency in German and English
- Great problem solving skills
- Attention to details and obsession for operational excellence
- High energy and a willingness to learn and to improve our operations every day!
Benefits
- You will work with and learn from incredibly talented people who have experienced building and scaling large, fast-growing businesses
- You will be given as much responsibility as you can take, so that you can learn as fast as possible during your time with us
- You will see your tangible impact every single day on the ground, and contribute to our mission of making electric mobility accessible to everyone
About
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Skills Required
- Strong academic background
- Proficiency in German and English
- Great problem solving skills
- Attention to details and obsession for operational excellence
- High energy and willingness to learn
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Upway is a leading international marketplace for certified pre-owned electric bikes. Founded in 2021, the company specializes in the refurbishment and resale of e-bikes, aiming to make sustainable electric mobility accessible and affordable. Upway operates an extensive circular mobility network, partnering with retailers and individuals to recondition bikes and provide them with a one-year warranty across multiple countries, including the US and Europe.
