Operations Intelligence Specialist

Posted Yesterday
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Cleveland, OH, USA
In-Office
Mid level
Aerospace
The Role
Build and maintain reports and dashboards, analyze large operational datasets (flight activity, utilization, ground/FBO), apply statistical and ML methods including LLM-assisted analysis, automate workflows, lead analytics projects, and translate recurring operational questions into repeatable tools to drive decisions.
Summary Generated by Built In

POSITION SUMMARY

Embedded within operations, this role builds the reporting, analysis, and process improvements that leadership and front-line teams rely on to manage daily performance and plan for what's ahead.

DUTIES & RESPONSIBILITIES

  • Analyze large datasets to identify trends, patterns, and insights that drive operational decisions.
  • Create, maintain, and present reports/dashboards that communicate key performance indicators and operational metrics.
  • Design, build, and implement processes/tools with fast-moving datasets using machine learning, and statistical analysis methods.
  • Analyze operational datasets (flight activity, on-time performance, aircraft and crew utilization, ground and FBO data) to identify trends, patterns, and root causes that drive decisions.
  • Translate recurring operational questions into repeatable tools and automated workflows that cut manual effort.
  • Lead and support analytics projects end to end (vendor evaluations, capacity studies, performance analysis).
  • Where appropriate, apply statistical methods and LLM-assisted analysis to forecast and to handle high-volume, fast-changing data.

EDUCATION & EXPERIENCE

  • Bachelor’s degree in business analytics or other relevant degree
  • 2-4 years of relevant work experience in data analytics; or equivalent combination.
  • Demonstrate expertise in Excel, Python, PowerBI, and similar platforms, enabling efficient data analysis and visualization to drive informed decision-making.
  • Excellent written and verbal communication, with the ability to present findings clearly to both executives and front-line operational staff.
  • Have experience working with LLMs, leveraging their capabilities to enhance data analysis and generate actionable insights.

REQUIRED SKILLS & QUALIFICATIONS

  • Applicants must possess the legal right to work in the United States
  • Proficiency with Microsoft Office Suite
  • Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.
  • Self-motivated, able to work independently with minimal supervision, able to work effectively with others.
  • Ability to prioritize multiple tasks and meet deadlines.
  • Detail-oriented with a proactive and solution-oriented mindset.

Skills Required

  • Bachelor's degree in business analytics or relevant field
  • 2-4 years of relevant work experience in data analytics
  • Expertise with Excel
  • Proficiency with Python
  • Experience building visualizations and dashboards in Power BI
  • Proficiency with Microsoft Office Suite
  • Experience working with LLMs to enhance data analysis
  • Experience applying machine learning and statistical analysis methods
  • Strong analytical skills to collect, analyze, and interpret complex datasets
  • Excellent written and verbal communication, able to present to executives and front-line staff
  • Self-motivated and able to work independently with minimal supervision
  • Ability to prioritize multiple tasks and meet deadlines
  • Detail-oriented with a proactive and solution-oriented mindset
  • Applicants must possess the legal right to work in the United States
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The Company
HQ: Cleveland, OH
1,304 Employees
Year Founded: 1995

What We Do

Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.

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