Job Description:
Operations Insight Service Manager
Location: Cairo, Egypt
Fixed Term, Full Time
Make a difference where insight drives better healthcare
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. Every day, our teams use data, expertise and care to improve health outcomes for millions of people around the world.
As an Operations Insight Service Manager, you'll play a key role in helping us make informed decisions that improve customer experiences, operational performance and business outcomes. You'll lead the Operations Insight function within the Bupa Capability Centre (BCC), providing valuable reporting, analytics and business insight that supports both operational teams and senior leaders. This is an exciting opportunity to shape how data is used across a large international healthcare organisation, influencing strategic decisions and driving continuous improvement.
What you'll be doing
As our Operations Insight Service Manager, you'll:
- Lead the delivery of operational reporting, analytics and insight across BCC Operations.
- Produce and present meaningful performance reports and dashboards to operational and executive stakeholders.
- Identify trends in customer demand and operational performance, turning data into practical recommendations.
- Support governance forums and leadership teams with accurate, timely management information.
- Drive the development of business intelligence solutions and visual reporting tools.
- Partner with operational leaders to understand changing insight requirements and support strategic decision-making.
- Conduct root cause analysis to identify opportunities for service improvements and efficiencies.
- Support transformation projects with data-driven insight throughout the project lifecycle.
- Build strong relationships across Bupa's analytics and business teams to share best practice and improve outcomes.
- Ensure robust reporting continuity and governance processes are maintained.
What we are looking for
We're looking for someone who combines strong analytical capability with the ability to influence and engage stakeholders at all levels.
Essential requirements for this role:
- Experience leading and developing teams in operational insight reporting is a must.
- Degree-level education or equivalent experience, ideally in Data Analytics, Mathematics, Information Technology or a related field.
- Experience leading reporting, insight, analytics or business intelligence functions.
- Strong stakeholder management skills, including experience working with senior leaders.
- Experience producing meaningful operational performance reporting and insight.
- Advanced analytical and problem-solving skills.
- Experience using tools such as SQL, Power BI, Tableau, Excel and VBA.
- Demonstrated ability to transform complex datasets into insightful, visually compelling, and interactive Power BI dashboards and reports. Capable of designing advanced visualizations, applying data modelling techniques, creating DAX measures, and presenting actionable business insights that support strategic decision-making.
- The ability to translate complex data into clear, engaging business recommendations.
- Commercial awareness and the ability to understand operational and financial drivers.
- Strong presentation and storytelling skills.
- Experience working in a regulated environment would be advantageous.
- Experience working across international teams and cultures would be beneficial.
Why Bupa?
We're a health insurer and healthcare provider with no shareholders. That means our customers are at the heart of everything we do. We reinvest our profits to provide more and better healthcare for the benefit of current and future customers.
We champion diversity, inclusion and wellbeing and welcome applications from people with different backgrounds, experiences and perspectives. We believe that diversity strengthens our teams and helps us better reflect and support the communities we serve.
Time Type:
Full timeJob Area:
Delivery and OperationsLocations:
Egypt - CairoSkills Required
- Experience leading and developing teams in operational insight reporting
- Degree-level education or equivalent experience in Data Analytics, Mathematics, Information Technology, or a related field
- Experience leading reporting, insight, analytics, or business intelligence functions
- Strong stakeholder management skills, including experience working with senior leaders
- Experience producing operational performance reporting and insight
- Advanced analytical and problem-solving skills
- Experience using SQL, Power BI, Tableau, Excel, and VBA
- Ability to design advanced Power BI visualizations, apply data modelling techniques, create DAX measures, and build interactive dashboards and reports
- Ability to translate complex data into clear business recommendations
- Commercial awareness and understanding of operational and financial drivers
- Strong presentation and storytelling skills
- Experience working in a regulated environment
- Experience working across international teams and cultures
Bupa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bupa and has not been reviewed or approved by Bupa.
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Healthcare Strength — Health cover via the UK Health Trust, day‑one medical support for frontline roles, and dedicated women’s health initiatives indicate a robust, health‑centric package. Access to digital GP, nurse lines, and options such as dental and health cash plans further reinforce medical and preventive care breadth.
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Wellbeing & Lifestyle Benefits — Wellbeing programs span mental, physical, emotional, and financial support, with offerings like EAP access, gym discounts, and health assessments. Flexible work and wellbeing programs highlighted in some regions add to lifestyle value.
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Parental & Family Support — Policies include enhanced parental leave in certain UK business units and a family mental‑health support line. Options to extend medical coverage to dependants and family‑oriented allowances strengthen support beyond the individual.
Bupa Insights
What We Do
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com
