Eatigo

Operations Executive

Posted 3 Days Ago

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Bangkok, Phra Nakhon, Bangkok, THA

In-Office

Entry level

Consumer Web • Food • On-Demand • Hospitality

The Role

Respond to user queries via chat, calls, and email; coordinate with Operations to manage expectations; contribute insights to user experience reports; assist with voucher fulfillment and liaise with vendors and internal teams.

Summary Generated by Built In

Operations Executive

Seeking a highly motivated and energetic candidate for the position of Operations Executive! Well organized, flexible and enjoys the challenge of delivering on time. Your role requires you to work in a fast-paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. Fantastic communication skills with an eye for detail are crucial for this role.

WHAT YOU’LL DO:

Manage all user queries coming in from various platforms including but not limited to online chats, calls and emails
Work closely with the Operations team to manage user expectations
Share your insights on the user experience report with the team
Contribute to the support team in terms of voucher fulfillment and coordinate with different parties in the fulfillment process – voucher purchase, etc.

Requirements

Fresh graduates are welcome to apply
Excellent Communication Skills
Ability to listen and empathize with the situation
Good command of spoken and written English and additional languages (PREFERRED LANGUAGE: Mandarin/Cantonese, Thai) would be a plus
Resourceful and capable of learning fast and independently
Open to flexible working arrangements (e.g. Holidays and Weekends)

Benefits

Annual Leave entitlement of 15 days
ECV code THB 200 x 3 = THB 600 / Month
FWD Group Insurance (IPD/OPD/Dental)
Provided with MacBook for work throughout the employment period
Organize parties on occasions such as Christmas, Halloween, and others
Beverage service available (tea, coffee, Milo/Ovaltine)
Office located next to BTS Phra Khanong (Exit 3) for convenient commuting
5 working days per week for all positions + Flexible working hours

Skills Required

Excellent communication skills (spoken and written)
Ability to listen and empathize with users
Good command of spoken and written English
Additional languages (Mandarin/Cantonese, Thai)
Resourceful and capable of learning fast and independently
Open to flexible working arrangements (holidays and weekends)
Fresh graduates are welcome to apply

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The Company

168 Employees

Year Founded: 2013

What We Do

Eatigo is a leading online restaurant reservation platform in Asia that connects diners with empty tables through time-based discounts of up to 50%. Operating via its website and mobile apps, the platform helps restaurants fill unused inventory during off-peak hours, improving market efficiency while providing diners with affordable dining options at top restaurants across Southeast Asia.