- To be the face of our brand; to adhere to front desk duties and maintain a thorough knowledge of the company’s products.
- To deliver on service-level-agreement (SLA) commitments made to customers and assist with renewal packages.
- Troubleshooting of application issues (i.e. Class-in application); to work with internal teams and provide solutions.
- System administration of applications (i.e. Class-in and ZOHO) such as users access and CRM account management.
- To process tasks and operational-related matters within Blended-Learning teams via tickets and projects.
- Ability to triage and prioritize caseload considering urgency, possible consequences, and service quality.
- Ensure all systems are operating smoothly and take ownership for progression of own caseload. (i.e. replacement classes)
Skills Required
- Knowledge of company's products
- Ability to troubleshoot application issues
- Experience with system administration
What We Do
LingoAce brings language learning to life, combining our expertise of authentic teaching with new-grade technology to deliver the most engaging and effective online classes for the young modern learner. We understand the challenges of learning a new language in a non-immersive environment with traditional passive language-teaching. That’s why we set out to transform the way modern young learners are engaged, with the goal of making language learning fun and fulfilling. With a team more than 1,300 strong, and over 4,000 certified teachers currently in our company, we offer a variety of globally-accredited Chinese syllabus, catering to the diverse proficiencies and cultural backgrounds of learners from over 100 countries. We have also recently closed our Series B and C funding rounds, with a total of $180 million raised to date. Some of our great partners and backers include: Sequoia Capital India, Owl Ventures, Tiger Global, Shunwei Capital, SWC Global & Decent Capital.
