About the Role
This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.
Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return.
Daily operation works – Ensure all daily operations to be done properly
Complete assignment and reports to supervisor/operation manager
Key Responsibilities
New group bookings, including series and ad hoc
Push confirmation of services, including hotels and ground services
Deadline control
Revenue/budget control
Regular update of sign up pax
Communicate with agents, LPICs and HRD people whenever it needs
Cancel groups when required and follow up cancellation fee if any
Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
Change services and follow up confirmation by due time
Finalize groups and send out final document to agents
Check BIS reports and create invoices
Trouble shooting while groups are in the trip
Join weekly operation team meeting for information sharing and case study
Complete assignment and reports to supervisor/operation manager
Internal Communication
Clear, open and effective communication with Destination Management Office Operations
Collaboration with Sales teams
Price and condition negotiations with clients and Destination Management Office
Other duties as and when assigned by manager.
To Succeed In The Role, You Should Have:
Service-oriented with very positive working attitude
Ability to prioritize work effectively, work independently with minimum supervision.
Attentive to details and sensitive to figures.
Organization skills and ability to multitask in a fast paced work environment.
Highly motivated and a good teamwork player
Knowledge of European destination is an advantage
Min 1-2 working experience in the operations function, in travel industry is an advantage.
We Are Looking for a Person is:
A good team player.
Communicative.
Willing to learn.
Self-motivated.
Excellent attention to detail.
With good communication skills.
With critical thinking.
Able to work independently with minimum supervision
Able to work in a team and a collaborative environment.
What We Offer:
Opportunity to work in an international environment
Diverse & Inclusive culture
Learning and training opportunities for growth
Dedicated Employee Engagement Activities
Skills Required
- Minimum 1-2 years experience in operations function
- Experience in travel industry
- Service-oriented with a positive working attitude
- Ability to prioritize work effectively and multitask in a fast-paced environment
- Ability to work independently with minimum supervision
- Excellent attention to detail and sensitivity to figures
- Good communication skills and teamwork
- Critical thinking and problem-solving for in-trip troubleshooting
- Knowledge of European destinations
What We Do
Kuoni Tumlare is a world-leading global destination management company (DMC) with over 100 years of experience. It specializes in delivering seamless MICE (Meetings, Incentives, Conferences, and Exhibitions) events, travel solutions, and unforgettable experiences. With a global footprint across 30+ countries, the company focuses on connecting cultures and creating value for partners and society through expert local destination knowledge and innovative travel services.
