Operations Executive

Jeeny is a mobile application that eases daily commuting and transportation. Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions. At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.

As an Operations Executive at Jeeny, you will be key to growing our business-to-business fleet. Conduct on-boarding and ongoing training for operations teams, dispatchers, and drivers on operational processes, and Partner closely with Sales, Account Management, Driver Operations, Product, Customer Support, and Finance teams to ensure successful onboarding, seamless service delivery, and continuous account growth. If you are an exceptional operations person who loves identifying new business opportunities, this role is built for you.

• Capacity Planning: Forecast demand and plan driver supply, fleet allocation, shift structures, and operational coverage to ensure service levels are consistently met.
• Team Management: Support the B2B Operations team, fostering a high-performance culture focused on execution, accountability, and continuous improvement.
• Training Sessions: Conduct on-boarding and ongoing training for operations teams, dispatchers, and drivers on operational processes, service standards, and SOP compliance.
• Perform regular quality audits and spot checks.
• Quality & Service Excellence: Ensure accurate customer account configurations, ride scheduling, pricing, service availability, and operational data.
• Monitor service quality and proactively resolve operational issues.
• Customer & Cross-Functional Collaboration: Partner closely with Sales, Account Management, Driver Operations, Product, Customer Support, and Finance teams to ensure successful on-boarding, seamless service delivery, and continuous account growth.
• Operational Reporting: Track and analyse KPIs, prepare performance reports, identify trends, and recommend data-driven initiatives to improve operational efficiency and customer experience.
• Vendor & Fleet Management: Coordinate with fleet partners and drivers to ensure sufficient vehicle availability, compliance with operational standards, and consistent service quality.
• Conduct Interviews: Lead the end-to-end hiring process for the B2B Operations team, including interviewing, on-boarding, and performance management.
  

• A minimum of 2-4 years of experience in mobility, ride-hailing, logistics, transportation, or B2B operations.
• Proficiency in English is essential. Arabic is highly preferred.
• Analytical Mindset: Strong ability to analyze operational data, identify trends, and make data-driven decisions to improve performance.
• Leadership Skills: Proven experience leading operational teams with a structured, solution-oriented approach.
• Technical Proficiency: Comfortable using operational dashboards, Excel/Google Sheets, CRM systems, and reporting tools. SQL knowledge is a plus.
• Problem-Solving Skills: Ability to identify operational challenges, prioritize effectively, and implement scalable solutions.
• Stakeholder Management: Excellent communication skills with the ability to manage corporate clients, fleet partners, and cross-functional teams.
• Operational Excellence: Strong understanding of service-level agreements (SLAs), dispatch operations, route optimisation, and ride fulfilment.
• Agility & Adaptability: Comfortable working in a fast-paced environment, managing multiple priorities, and responding quickly to changing business needs.
  

• Be part of one of the leading mobility platforms in the region.
• Work in a dynamic and collaborative environment.
• Opportunity to lead impactful finance initiatives and process improvements.
• Career growth and professional development opportunities.