About Kuoni Tumlare:
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business:
Our Destination Management services form the core of our business. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role:
This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.
Quotations – Work with sales team closely to make sure quotations to be done correctly and properly
Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
Daily operation works – Ensure all daily operations to be done properly
Complete assignment and reports to supervisor/operation manager
Key Responsibilities
Responsibilities:
Quotations
Gather as much group information as possible (including flight details, group purpose and possible competitions
Review itinerary as well as requested service
Make proper quotation from system by following all the information and requests.
Prepare quote sheets as well as sales sheet
Get selling prices from sales team and then send offer letter to agent
Daily operation works
Push confirmation of services, including hotels and ground services
Deadline control
Revenue/budget control
Regular update of sign up pax
Communicate with agents, LPICs and HRD people whenever it needs
Cancel groups when required and follow up cancellation fee if any
Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
Change services and follow up confirmation by due time
Finalize groups and send out final document to agents
Check BIS reports and create invoices
Trouble shooting while groups are in the trip
Join weekly operation team meeting for information sharing and case study
Complete assignment and reports to supervisor/operation manager
Internal Communication
Clear, open and effective communication with suppliers and Destination Management Office Operations
Collaboration with Sales teams
Price and condition negotiations with clients and suppliers
Requirements:
Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.
Take ownership of own area of responsibility.
Highly detail orientated, able to keep deadlines and work under pressure.
Team Player, must have good interpersonal and communication skills.
Flexible and Solution driven, adaptable in uncertain conditions.
Data-driven.
Revenue focused and driven to achieve targets.
We Are Looking for a Person With:
2~3 years working experience of operations
At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus.
Experience of operating destination management would be advantage
Strong communication and presentation skills in English;
What We Offer:
Opportunity to work in an international environment
Diverse & Inclusive culture
Dedicated Employee Engagement Activities
Flexible & Remote Working
Skills Required
- 2 to 3 years of operations work experience
- At least 1 year of travel industry experience
- Experience with Europe destination group travel operations
- Experience operating destination management services
- Strong English communication and presentation skills
- Fast learner, self-motivated, and passionate about customer service
- Detail-oriented and able to meet deadlines and work under pressure
- Good interpersonal and communication skills
- Flexible, adaptable, and solution-driven
- Data-driven and revenue-focused
Kuoni Tumlare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kuoni Tumlare and has not been reviewed or approved by Kuoni Tumlare.
-
Wellbeing & Lifestyle Benefits — Hybrid working, a workation option, travel opportunities, and the Caring4You wellbeing program with mental-health support stand out in the package. These lifestyle-oriented elements are described as meaningful advantages that enhance day-to-day experience.
-
Healthcare Strength — Some locations offer health insurance alongside wellbeing resources, indicating a solid health-focused offering. Mental-health support and mentoring are explicitly included through the Caring4You program.
-
Leave & Time Off Breadth — In certain markets, additional time-off elements such as paid health days and seniority-based service leave are available. These extras augment the core holiday allowance and contribute to perceived benefits depth.
Kuoni Tumlare Insights
What We Do
Kuoni Tumlare is a world-leading global destination management company (DMC) with over 100 years of experience. It specializes in delivering seamless MICE (Meetings, Incentives, Conferences, and Exhibitions) events, travel solutions, and unforgettable experiences. With a global footprint across 30+ countries, the company focuses on connecting cultures and creating value for partners and society through expert local destination knowledge and innovative travel services.
