Duties and Responsibilities:
The role of Operation Executive to provide direction, instructions and guidance to Team Leader, teamwork and engagement for the purpose of achieving every key performance index requirements. An effective leader to understand his / her team on the strengths, weaknesses and motivations. Be able to act proactively to ensure smooth team operations and effective collaboration.
Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities:
- Oversee and support day-to-day operational activities to ensure smooth workflow.
- Coordinate with internal teams and external parties to ensure tasks are completed on time.
- Monitor project timelines, deliverables, and resolve operational issues promptly.
- Documentation & Reporting
- Prepare and maintain operational reports, trackers, schedules, and related documents.
- Ensure all data, attendance, and records are updated accurately and submitted on time.
- Assist in preparing weekly/monthly performance reports for management review.
- Staff & Client Coordination
- Communicate daily tasks, updates, and instructions to ground teams/promoters/field staff.
- Monitor attendance, performance, and compliance with SOPs.
- Liaise with vendors, suppliers, and partners to ensure timely delivery of items/services.
- Ensure operational SOPs are followed consistently across all activities.
- Conduct checks to ensure service quality, deliverables, and standards are met.
- Identify gaps, issues, or risks in operations and propose improvement solutions.
- Logistics & Resource Management
- Coordinate delivery schedules, stock movement, and inventory updates (if applicable).
- Ensure resources (manpower, materials, tools) are allocated efficiently based on project needs.
- Support & Communication
- Support the Operation Manager in planning, execution, and process improvement.
- Handle ad-hoc tasks, urgent requests, or last-minute changes from clients.
- Maintain clear communication with clients, management, and team members.
- Attend Weekly/Monthly/ Quarterly Meeting.
- Candidates must possess at least Diploma / Advance Diploma / Bachelor’s Degree in in business administration, operations management or equivalent.
- At least 3 years of work experience in FMCG industry.
- Computer proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Experience in handling daily operational issues.
- Strong organizational skills including attention to detail and multitasking skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Able to lead by example, maintain good spirits and contribute team morale.
- Results‐oriented and able to work under pressure.
- Taking ownership of accounts and providing effective solutions to situations.
- Possess own transport.
- Able to work on weekends.
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What We Do
We are Always Marketing, one of the largest Field Marketing service agencies in Malaysia. Our headquarter office based in Shanghai and we have offices in Hong Kong and Taiwan. We provide a full spectrum of Total Field Marketing Solutions: “Sell In" to “Sell Out", “Activation Strategic Planning”, “On-The-Ground Execution” and Service Offerings, including Promoter & Field Marketer Management, In-Store Activation / Promotion, Retail Audit / Mystery Shopper, Event / Road Show, POSM Management and Premium / Gifting.
