iGaming:
If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.
Position Summary
This role is the operational backbone of our customer service delivery in South Africa and is critical to ensuring seamless, high-quality delivery of our casino offering. Acting as the central link between suppliers, operators, and internal teams, it drives efficiency, reduces go-live delays, and upholds consistently high service standards by bringing structure, visibility, and accountability across game approvals, launches, and ongoing performance. By combining hands-on execution with proactive communication and data-led optimisation, the role ensures that both our operators and supplier partenrs experience a reliable, well-managed, and continuously improving product offering.
Roles & Responsibilities:
Proactively share and communicate game approval updates with each operator, keeping secondary approvals on track and reducing delays ahead of go-live
Own and maintain a game approval tracker across all suppliers and operators, ensuring clear visibility and accountability at every stage
Act as the primary communication link between third-party (3PP) suppliers and the L&W compliance team, keeping the process moving without unnecessary back-and-forth
Promptly update suppliers on game approval outcomes
Engage directly with clients as a second line to the Account Director, making sure every account always gets a consistently high level of service from L&W
Roadmap management across in-house studios and third-party studios
Assist operators with lobby asset delivery
Produce game penetration reports and update operators on game gaps
Review game placement and produce optimisation reports with the support of BI, turning data into practical actions that improve operator performance and L&W content visibility
Keep the Marketing team supplied with accurate content updates across all portfolios for newsletters and outbound communications
Own pre-launch game testing across all operator accounts - this is a critical part of the role. Maintain test accounts for every operator, test all games ahead of release, and make sure every implementation is correct before go-live. Getting this right every time is a direct reflection of the service standard we want to be known for
Provide first-line support to customers via live chat, handling light troubleshooting before raising tickets and following up with internal teams and third parties to make sure issues get resolved quickly
Qualifications
Education: Degree or equivalent experience in business, operations, or a related field (helpful but not essential)
Required Experience
3–5+ years’ experience in iGaming, casino operations, or a similar operational, or product support role is preferred
Proven experience managing game launches, approvals, or integrations across multiple operators or suppliers
Hands-on experience working with third-party providers and coordinating with internal teams such as compliance, product, and marketing
Demonstrated ability to manage multiple concurrent processes (e.g. tracking, reporting, testing, and issue resolution) in a fast-paced environment
Experience supporting client accounts or operators, with a strong focus on service delivery and relationship management
Exposure to game performance analysis, reporting, or optimisation (preferred)
Experience with testing, QA, or validating product releases before go-live (highly desirable)
Ideal Candidate Profile / Qualifications
Background in iGaming, casino operations, or a similar operational role (e.g. account management, product operations, or supplier coordination), with exposure to game launches and third-party integrations
Highly organised with strong attention to detail, capable of managing multiple workflows (approvals, testing, reporting) simultaneously
Proven ability to coordinate across multiple parties (suppliers, clients, internal teams) and maintain clear, proactive communication
Comfortable with game platforms, back-office tools, and basic troubleshooting; able to manage test accounts and validate implementations
Able to interpret performance data and translate insights into practical optimisation actions
Service-oriented mindset, ensuring consistent, high-quality delivery and responsiveness to operator needs
Proactive and solution-driven, with the ability to identify bottlenecks and keep processes moving
#LI-Hybrid
#LI-iGaming
Skills Required
- Proven experience managing game launches, approvals, or integrations across multiple operators or suppliers
- Hands-on experience coordinating with third-party providers and internal teams (compliance, product, marketing)
- Ability to manage multiple concurrent processes (tracking, reporting, testing, issue resolution) in a fast-paced environment
- Experience supporting client accounts or operators with a focus on service delivery and relationship management
- Maintain test accounts and perform pre-launch testing/QA to validate implementations before go-live
- Exposure to game performance analysis, reporting, or optimisation
- Degree or equivalent experience in business, operations, or related field
- Comfortable with game platforms, back-office tools, and basic troubleshooting
- Strong organisation, attention to detail, proactive problem-solving and service-oriented mindset
Light & Wonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Light & Wonder and has not been reviewed or approved by Light & Wonder.
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Healthcare Strength — Aetna medical options with virtual care, plus programs like fertility support and chronic‑condition management, indicate broad and robust medical coverage. Dental and vision through major carriers add to overall depth.
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Inclusive Benefits Coverage — Offerings such as fertility support via Progyny, gender‑affirming care through FOLX Health, and menopause care suggest coverage designed for diverse needs. Second‑opinion and specialized support services further widen accessibility.
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Wellbeing & Lifestyle Benefits — Resources including a ComPsych EAP with counseling, Care.com membership, and RethinkCare parenting tools bolster everyday wellbeing. A Lifestyle Spending Account and wellness/non‑tobacco premium discounts enhance practical value.
Light & Wonder Insights
What We Do
Light & Wonder is a leading cross-platform global game company focused on creating new worlds where players can immerse themselves in dynamic casino, online or mobile games. Headquartered in Las Vegas, Nevada, with nearly 5,000 employees, the company has locations on six continents.
