The Role
The Operations Excellence Manager at Lalamove will oversee driver acquisition and retention, manage team performance, and drive operational efficiencies, ensuring quality communication and community engagement.
Summary Generated by Built In
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 12-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
What you’ll do
- Driver acquisition and onboarding: Constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
- Community & Retention Management: Drive and lead communications, training, online community, engagement activities and multiple business initiatives to build trust & loyalty with our driver partners across the Thailand.
- Provide leadership and strategic oversight for the Offline Presence function, through the Assistant Manager who manages the team’s day-to-day operations.
- Guide the team in executing driver engagement initiatives that support Lalamove’s mission of “Painting the Roads Orange”, including vehicle sticker adoption across the driver network.
- Oversee the planning and effectiveness of offline driver outreach initiatives to strengthen driver engagement and brand visibility.
- Ensure operational processes related to sticker inventory management, installation activities, and driver engagement programs are well managed by the team.
- Monitor team performance, KPIs, and operational outcomes, and provide direction to the Assistant Manager to continuously improve operational efficiency and impact.
- Support the Driver Operations Manager in identifying process improvements and operational enhancements for the offline presence and driver benefits programs
- Leadership skills to deal with a large and diverse Lalamove community.
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
- Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
- Data-driven to identify leverages and make the best decisions for the business in every situation.
- Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.
What We Seek
What you’ll need
- Degree holder with at least 5 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
- Team management experience with at least 3 direct reports, plus if have experience leading multiple functions / verticals
- Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
- Knowledge and understanding of mobile and web technologies
- Positive & open-minded, result-oriented with strong business acumen
- Good command of both written and spoken English
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
สำหรับผู้สมัครทุกคน ลาลามูฟ เคารพในความเป็นส่วนตัวของคุณและมุ่งมั่นที่จะปกป้องข้อมูลส่วนบุคคลของคุณ
ประกาศนี้จะแจ้งให้คุณทราบว่าเราจะใช้ข้อมูลส่วนบุคคลของคุณอย่างไร,อธิบายสิทธิความเป็นส่วนตัวของคุณ และการคุ้มครองตามกฎหมายเมื่อคุณสมัครงานกับเรา โปรดใช้เวลาอ่านและทำความเข้าใจประกาศนี้
ประกาศความเป็นส่วนตัวของผู้สมัคร: https://www.lalamove.com/th-th/candidate-privacy-notice
Skills Required
- Degree holder with at least 5 years of operational/leadership experience
- Team management experience with at least 3 direct reports
- Experience in managing complex, cross-functional projects
- Knowledge and understanding of mobile and web technologies
- Good command of both written and spoken English
Lalamove Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.
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Strong & Reliable Incentives — Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
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Healthcare Strength — Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
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Leave & Time Off Breadth — Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
