Voted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients. We bring solutions to physicians by providing constant enhancement of our products and services including EHR, practice management, marketing, patient coordination and billing.
About the RoleWRS Health is seeking a Operations Excellence Manager with a background in Industrial Engineering and a strong passion for operational excellence to lead process improvement initiatives across the organization. This role will be responsible for evaluating and enhancing workflows across multiple internal teams—including HR, Marketing, and Finance—as well as within Operations, with a focus on our Business Process Outsourcing (BPO) services such as Virtual Assistant support, Billing services, and other client-facing support functions.
The ideal candidate is both analytical and collaborative, skilled at identifying inefficiencies, introducing automation and best practices, and partnering cross-functionally to standardize scalable solutions that improve performance, reduce friction, and drive business growth.
.
Key Responsibilities1. Process Mapping & Redesign
- Analyze and document current-state workflows across HR, Operations, Marketing, and Finance
- Identify pain points, redundancies, and areas for standardization or automation
- Design optimized future-state processes to improve quality, speed, and alignment across departments
2. Data-Driven Process Improvement
- Define and track operational KPIs relevant to each department (e.g., onboarding turnaround, campaign production time, budget approval cycles)
- Use Lean Six Sigma, root cause analysis, and other continuous improvement methodologies to drive measurable gains in efficiency and performance
- Deliver actionable insights and process performance reviews using Power BI, Tableau, or Amazon Quicksight
3. Automation & Tool Enablement
- Recommend and implement technology solutions to eliminate manual steps and improve handoffs across teams
- Support system integrations between CRMs (e.g., HubSpot, Salesforce), finance tools, HR platforms, and marketing automation systems
- Ensure automation strategies align with compliance, data security, and business continuity standards
4. SOP Development & Documentation
- Build and maintain clear SOPs, process maps, and training documentation for optimized workflows
- Standardize documentation practices to ensure continuity and ease of adoption across global and remote teams
5. Cross-Functional Collaboration & Change Management
- Partner with stakeholders in HR, Finance, Marketing, and Operations to gather input and drive process ownership
- Lead pilot programs to test improvements and collect feedback before broader rollout
- Champion a culture of continuous improvement by engaging team leads and reinforcing new practices
- Bachelor’s or Master’s degree in Industrial Engineering, Operations Management, or a related discipline
- 3–7 years of experience in process improvement, operations engineering, or business transformation
- Hands-on experience supporting shared services teams such as HR, Marketing, Finance, and Operations
- Healthcare operations or BPO experience is a plus but not required
- Skilled in process mapping tools (e.g., Lucidchart, Visio, Bizagi)
- Advanced proficiency with data analysis and visualization tools (e.g., Excel, Tableau, Power BI, Amazon Quicksight)
- Familiarity with CRMs (HubSpot, Salesforce), HR tools, marketing platforms, and finance software
- Experience with workflow tools (e.g., Asana, Trello, Monday.com) and RPA tools (e.g., UiPath, Zapier)
- Lean Six Sigma Green Belt or higher strongly preferred
- Strong cross-functional communication skills with the ability to build trust and consensus
- Systems thinker who can break down complex challenges into simple, scalable solutions
- Detail-oriented yet adaptable to shifting priorities in a high-growth environment
- Committed to fostering an inclusive, improvement-driven team culture
Job type: Full-time / Remote
Hours: Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST)
Similar Jobs
What We Do
More than just a cloud-based EHR & Practice Management software.
At WRS Health, our commitment to helping physicians find balance in their roles, as healer, business owner, and human being, informs everything we do.
That’s why we’ve developed systems and processes that simplify and automate the operational tasks of running a practice, resulting in business growth, so you can focus your time and energy on patient care.
Our tools are designed to electronically manage both clinical and billing information with ease and efficiency. Each module within the EHR interconnects to ensure practice success and optimization, starting at the very first patient interaction.
We also offer services, such as Virtual Front Desk Assistant, MIPS Management, and Revenue Cycle Management, that support practices in the automation and the redistribution of tasks to qualified personnel.
With some EHRs, hands-on support ends when implementation is complete. That is not the case at WRS Health. We continually provide solutions that identify and address the root causes of systemic errors. Your dedicated account manager makes certain that there is constant alignment between your practice and WRS Health throughout our partnership.
View the full list of features and services available at wrshealth.com.
******
Voted #1 by PCMag, WRS Health is a FHIR API certified Electronic Medical Record (EHR) and Practice Management System (PM). The EHR and PM V7.0 is Surescripts® certified for E-Prescribing.
