Expected to Join - June 2026
Based at Shah Alam, Seksyen 23
Job Summary
We are looking for a motivated and detail-oriented Operational Excellence Intern to support the Operational Excellence team in driving process improvement, documentation, data analysis, and project coordination activities. This role provides hands-on exposure to continuous improvement initiatives, quality management practices, and operational performance tracking within a real business environment.
Key Responsibilities- To involve, handle and improve 5S audit across departments
- To conduct process confirmation on existing process to find opportunities for improvement
- To draft, create and publish Standard Operations Procedure (SOP)
- To build relationship with all warehouse associates and Head of Department for OE events and programs
- To coordinate with cross-functional teams to gather information and follow up on improvement actions.
- To be part of the ISO 9001:2015 Quality Management System (QMS)
- To organize and execute events from Operational Excellence such as Recognition Ceremony
- To participate in process mapping, time studies, root cause analysis, and improvement workshops.
- To perform administrative tasks related to OE activities when required.
- Coordinate with cross-functional teams to gather information and follow up on improvement actions.
- Any other work assign by the OE leader
- Currently pursuing a Diploma or Bachelor’s Degree in Industrial Engineering, Business Administration, Operations Management, Quality Management, Supply Chain, Data Analytics, or any related field.
- Good knowledge or interest in process improvement, Lean, Six Sigma, quality management, or operational performance.
- Proficient in Microsoft Office / Google Workspace, especially Excel or Google Sheets.
- Basic data analysis and reporting skills are an advantage.
- Good communication, coordination, and documentation skills.
- Detail-oriented, proactive, willing to learn, and able to work independently.
- Able to work well with cross-functional teams.
The Zalora Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
This internship is suitable for candidates who are eager to learn about process improvement, quality management, and operational excellence in a dynamic working environment.
Skills Required
- Currently pursuing a Diploma or Bachelor's Degree in related field
- Good knowledge or interest in process improvement, Lean, Six Sigma
- Proficient in Microsoft Office / Google Workspace
- Basic data analysis and reporting skills
- Good communication and coordination skills
- Detail-oriented and proactive
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
