Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
Operations Engineer
About the Role:
Ooma is hiring an Operations Engineer reporting to the Manager of Systems Engineering on the 2600Hz Network Operations team. This role will work closely with multiple internal teams to build, manage, and improve infrastructure across multiple environments. The person that fills this role will also work closely with some of our largest customers, helping them maintain their Azure Cloud Infrastructure where our 2600Hz/Kazoo application runs.
What You’ll Do:
- Build and maintain infrastructure for Ooma’s 2600Hz division
- Travel to US data centers as needed to perform in person physical tasks
- Improve, maintain, and monitor server and network security
- Automate tasks via Ansible to improve efficiency
- Maintain backups of critical systems
- Assist customers in managing their own cloud infrastructure
- Triage and resolve escalations from customer facing teams for hardware, or network issues
- Participate in the patching, and upgrading of CentOS, Rocky Linux, Oracle Linux, and Debian operating systems
- Participate in compliance audits as needed (SOX, HIPAA (certification), SOC 2)
- Deploy and maintain tools to help monitor and maintain our environments
- Provide documentation, and training for new and existing tools
- Participate in oncall rotation to handle alerts during off hours, and be responsible for handling alerts during the day
Experience We’re Looking For:
- 2+ years experience with Azure services
- 5+ years experience managing RHEL downstream/compatible operating systems such as CentOS, Rocky Linux, Alma Linux, or Oracle Linux
- 2+ years experience performing common datacenter management tasks such as acquiring and racking hardware, removing hardware, and working with remote hands when necessary
- 2+ years experience with deploying Infrastructure as code using Terraform
- Experience with Ansible, and AWX for automating common tasks
- Experience with Proxmox, or another KVM based VM management platform
- Experience with git for version control
Preferred requirements:
- Experience managing Fortinet devices
- Experience supporting VoIP platforms
- Experience managing network switches and routers, and an understanding of BGP, routing and datacenter switching management
- Experience with the Zabbix monitoring platform
- Experience managing access using FreeIPA
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
- Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- Commuter benefits
- 401k & employer match
- Employee Stock Purchase Plan (ESPP)
- Paid time off, sick days, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel assistance services and Identity theft and will preparation services
The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
United States Pay Range
$120,000—$140,000 USD
Top Skills
What We Do
Ooma creates new communications experiences for small businesses and consumers. Its smart SaaS platform serves as a communications hub, which offers cloud-based telephony, home security and other connected services.
The Company’s business and residential communications solutions deliver its proprietary high-definition voice quality, advanced features and integration with mobile devices, at extremely competitive pricing and value.
Ooma Home is a groundbreaking connected security solution including a smart video camera with facial recognition and a full range of security sensors that easily and affordably put consumers in charge of protecting their businesses and homes. Ooma is also partnering with connected device makers to create smarter offices and homes.
Ooma products are available in stores, online from leading retailers and directly from www.ooma.com.
