The Role
Support and administer enterprise end-user computing environments, including Citrix, Windows 365, Intune, Windows endpoints, and Autopilot. Monitor performance, troubleshoot incidents, manage provisioning and patching, develop PowerShell automation, and support security, compliance, and vulnerability remediation. Perform root cause analysis, ITIL-based service management, documentation, and continuous improvement while collaborating with infrastructure, identity, networking, security, and service desk teams.
Summary Generated by Built In
Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Operations Engineer, your typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. You will be engaged in monitoring system performance, addressing any issues that arise, and coordinating with various teams to maintain service reliability. Your role is pivotal in managing the delivery of operational tasks, responding promptly to incidents, and facilitating continuous improvement in system operations to support business objectives effectively.
Key Competencies-
Roles & Responsibilities:
-Provide administration, monitoring, and support for enterprise End User Computing (EUC) environments.
-Manage and support Citrix Virtual Apps and Desktops / Citrix DaaS infrastructure.
-Support Citrix components including Delivery Controllers, StoreFront, Director, Machine Catalogs, and Delivery Groups.
-Manage Citrix desktop and application provisioning using MCS and troubleshoot user session issues.
-Administer Windows 365 Cloud PCs, including provisioning, assignments, resizing, recovery, and decommissioning.
-Monitor Windows 365 availability, performance, capacity, and end-user experience.
-Administer Microsoft Intune for device enrollment, configuration, compliance, security, and application management.
-Support Windows Autopilot, endpoint provisioning, application deployment, and device remediation.
-Troubleshoot Citrix, Windows 365, Intune, Windows endpoint, authentication, connectivity, and performance issues.
-Develop and maintain PowerShell scripts and automation for provisioning, monitoring, remediation, and reporting.
Professional & Technical Skills:
Perform proactive monitoring and identify opportunities to improve EUC service performance and reliability.
Support Windows endpoint patching, security, compliance, and vulnerability remediation activities.
Work with Active Directory, Entra ID, Group Policy, DNS/DHCP, FSLogix, and Azure technologies.
Perform incident, problem, change, and service request management in accordance with ITIL processes.
Conduct root cause analysis and implement permanent solutions for recurring technical issues.
Create and maintain SOPs, knowledge articles, technical documentation, and operational runbooks.
Collaborate with infrastructure, networking, security, identity, application, and service desk teams.
Participate in EUC migrations, upgrades, modernization, automation, and transformation initiatives.
Minimum 3 years of experience in EUC/Desktop Engineering with hands-on experience in Citrix, Windows 365, and/or Intune relevant Microsoft/Citrix certifications and 15 years of full-time education preferred.
Additional Information:
Bachelor s Degree in Computer Science, Information Technology, Engineering, or related field.
ITIL Foundation Certification
Knowledge of infrastructure monitoring and operational best practices.
- The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.
- A 15 years full time education is required.
.
15 years full time education
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Operations Engineer, your typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. You will be engaged in monitoring system performance, addressing any issues that arise, and coordinating with various teams to maintain service reliability. Your role is pivotal in managing the delivery of operational tasks, responding promptly to incidents, and facilitating continuous improvement in system operations to support business objectives effectively.
Key Competencies-
Roles & Responsibilities:
-Provide administration, monitoring, and support for enterprise End User Computing (EUC) environments.
-Manage and support Citrix Virtual Apps and Desktops / Citrix DaaS infrastructure.
-Support Citrix components including Delivery Controllers, StoreFront, Director, Machine Catalogs, and Delivery Groups.
-Manage Citrix desktop and application provisioning using MCS and troubleshoot user session issues.
-Administer Windows 365 Cloud PCs, including provisioning, assignments, resizing, recovery, and decommissioning.
-Monitor Windows 365 availability, performance, capacity, and end-user experience.
-Administer Microsoft Intune for device enrollment, configuration, compliance, security, and application management.
-Support Windows Autopilot, endpoint provisioning, application deployment, and device remediation.
-Troubleshoot Citrix, Windows 365, Intune, Windows endpoint, authentication, connectivity, and performance issues.
-Develop and maintain PowerShell scripts and automation for provisioning, monitoring, remediation, and reporting.
Professional & Technical Skills:
Perform proactive monitoring and identify opportunities to improve EUC service performance and reliability.
Support Windows endpoint patching, security, compliance, and vulnerability remediation activities.
Work with Active Directory, Entra ID, Group Policy, DNS/DHCP, FSLogix, and Azure technologies.
Perform incident, problem, change, and service request management in accordance with ITIL processes.
Conduct root cause analysis and implement permanent solutions for recurring technical issues.
Create and maintain SOPs, knowledge articles, technical documentation, and operational runbooks.
Collaborate with infrastructure, networking, security, identity, application, and service desk teams.
Participate in EUC migrations, upgrades, modernization, automation, and transformation initiatives.
Minimum 3 years of experience in EUC/Desktop Engineering with hands-on experience in Citrix, Windows 365, and/or Intune relevant Microsoft/Citrix certifications and 15 years of full-time education preferred.
Additional Information:
Bachelor s Degree in Computer Science, Information Technology, Engineering, or related field.
ITIL Foundation Certification
Knowledge of infrastructure monitoring and operational best practices.
- The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.
- A 15 years full time education is required.
.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Microsoft Endpoint Configuration Manager experience
- Minimum 7.5 years of professional experience
- 15 years of full-time education
- Minimum 3 years of experience in EUC or desktop engineering
- Hands-on experience with Citrix, Windows 365, and/or Microsoft Intune
- Minimum 3 years of Microsoft Windows Server administration experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- ITIL Foundation certification
- Relevant Microsoft or Citrix certifications
- Knowledge of infrastructure monitoring and operational best practices
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
