This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand.
Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications, service provider or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.
What You’ll Be Doing
- Operations and maintenance of Megaport’s next-generation network
Major network and Level 3 customer incident fault resolution
Network capacity management activity ensuring availability, forecasting/planning & deployment
Document all work completed in Megaport’s OSS/BSS systems
Ensure appropriate monitoring is implemented for network equipment
Maintain technical relationships with vendors and internal engineering teams
Provide escalation support for network operations centre staff, sales, deployment, and other business units
Provide technical summaries of proposed, planned, and completed technical work
Evaluation, testing, and certification of new network hardware, systems and software
Development and delivery of training to Network Operations staff
Work with Engineering on network enhancement projects
What We Are Looking For
- What We Are Looking For
- Fluent in English, both written and verbal
Passionate about technology and using technology to solve problems
Strong work ethic and willingness to continuously improve yourself
Focus on end user experience, taking the extra step so that users can get the most from their services
Proven strong background in network incident resolution, incident mitigation, deployment, and maintenance
Production experience in Service Provider technologies including IS-IS, BGP, MPLS Traffic Engineering, and MPLS L2/L3 VPN
Production experience operating optical networks, particularly with DWDM and ROADM systems
Production experience operating transit networks including managing upstream, downstream and peering relationships
Production experience in Juniper, Cisco and Nokia hardware platforms
Experience managing network hardware installations and single-mode fiber optics patching at 3rd party data centres
Linux OS and Perl or Python coding experience will be highly regarded
Be proactive and self-motivated
Organised with a strong attention to detail
Exceptional time management skills
Have the ability to take initiative and work effectively in a rapidly changing environment
Ability to work autonomously as well as in remote teams
Working Location and Hours
Hybrid work model: Team members work from the office Tuesday to Thursday, with flexibility to work remotely or from the office on other days
Schedule:
Working day is 10 hours, between 08:00 - 18:00
You will be scheduled to work on weekend and public holiday shifts in a rotating cycle.
What We Offer
Hybrid work model
Annual 5% performance-based incentive bonus in addition to base salary
Statutory offering and competitive package included
Birthday Leave – take a paid day off to celebrate
Generous training allowance + 5 days paid study leave annually
A motivated team combining industry experts and emerging talent
Recognition programs – including Legend and Kudos Awards
Health & wellness programs and mental well-being support
Clear opportunities for career progression
Subject to the internal policies of Megaport, which may be updated from time to time:
Skills Required
- CCNA or JNCIA certification with work experience in network incident resolution or network infrastructure.
- Knowledge of fundamental networking and software concepts.
- Experience and understanding of fibre optic networks.
- Ability to communicate with all levels of business and act as intermediary between technical experts and customers.
- Ability to solve complex technical problems and perform incident resolution.
- Identify and define scopes of work and project definitions for process improvement.
- Strong focus on documentation with high attention to detail.
- Strong work ethic and self-starter able to work remotely with little supervision; operate within a globally dispersed team.
- Scripting / coding experience.
What We Do
We make connectivity easy. Megaport is changing the way people, enterprises, and service providers interconnect globally. Our Software Defined Network (SDN) connects 850+ enabled data centres in 25+ countries across North America, Asia Pacific, and Europe. We enable customers with fast, flexible, secure and on-demand connectivity to leading cloud, network, and managed service providers. Our Network as a Service solution offers greater agility, reduced operating costs, and increased speed to market compared to traditional connectivity options
