Technical Operations Engineer
The Big Picture
Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.
Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.
Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations.
Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.
The Opportunity
We are currently on the lookout for a Technical Operations Engineer to join our team.
Responsibilities:
- Troubleshooting and resolving technical issues within SLAs
- Monitoring application performance, health and availability; diagnose and address anomalies
- Working closely with end-users and engineering teams to ensure efficient issue resolution
- Documenting incidents and findings in postmortems to contribute to continuous improvement efforts
- Automating routine tasks to improve efficiency and prevent recurring issues
- Enhance service management processes by streamlining workflows and reducing manual tasks
- Providing 24/7 support on a rotating roster to ensure continuous application availability
- Contribute to knowledge management through the creation and maintenance of operational documentation.
- Support application deployments, release validation activities, and production readiness checks.
Requirements:
- Bachelor’s Degree in Software Engineering or related field.
- 1–2 years of experience in application support, preferably for SaaS/PaaS, e-commerce, or web-based applications.
- Strong troubleshooting skills across web applications, middleware, APIs, networking, connectivity, and performance-related issues.
- Familiarity with JavaScript-based applications, including exposure to Node.js and React.js.
- Hands-on experience with AWS services (EC2, RDS, S3, CloudWatch, IAM, and Lambda), including monitoring and issue resolution.
- Strong SQL skills, including writing, modifying, and analyzing queries.
- Experience with Infrastructure as Code (IaC) tools, preferably Terraform.
- Basic scripting skills in Shell or Python.
- Understanding modern application architectures, including microservices, distributed systems, REST APIs and client-server models.
- Experience with incident management processes and ticketing tools such as ServiceNow.
- Ability to perform application testing, validate deployments, and support root cause analysis.
- Familiarity with monitoring and observability tools such as CloudWatch and Datadog.
- Experience with PaaS and cloud-native platforms is an advantage.
- AWS certifications (e.g., Cloud Practitioner or Solutions Architect) and ITIL knowledge/certification are advantageous.
- Exposure to reporting and analytics tools, workflow automation, and process improvement initiatives is desirable.
- Strong analytical, problem-solving, communication, and collaboration skills, with a willingness to learn and adapt to new technologies.
Benefits:
- Performance-based annual bonus
- Performance rewards and recognition
- Agile Benefits - special allowances for Health, Wellness & Academic purposes
- Paid birthday leave
- Team engagement allowance
- Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
- Hybrid work arrangement
Sysco LABS is an Equal Opportunity Employer.
Skills Required
- Bachelor's Degree in Software Engineering or related field
- 1-2 years of experience in application support (SaaS/PaaS, e-commerce, or web applications)
- Strong troubleshooting skills across web applications, middleware, APIs, networking, and performance issues
- Familiarity with JavaScript-based applications, including Node.js and React.js
- Hands-on experience with AWS services (EC2, RDS, S3, CloudWatch, IAM, Lambda)
- Strong SQL skills (writing, modifying, analyzing queries)
- Experience with Infrastructure as Code (IaC) tools (preferably Terraform)
- Basic scripting skills in Shell or Python
- Understanding of modern application architectures (microservices, distributed systems, REST APIs)
- Experience with incident management processes and ticketing tools such as ServiceNow
- Ability to perform application testing, validate deployments, and support root cause analysis
- Familiarity with monitoring and observability tools such as CloudWatch and Datadog
- Experience with PaaS and cloud-native platforms
- AWS certifications (Cloud Practitioner or Solutions Architect) and ITIL knowledge/certification
- Exposure to reporting and analytics tools, workflow automation, and process improvement initiatives
- Strong analytical, problem-solving, communication, and collaboration skills; willingness to learn
- Ability and willingness to provide 24/7 support on a rotating roster
Sysco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sysco and has not been reviewed or approved by Sysco.
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Healthcare Strength — Multiple national medical plan options with telehealth, behavioral health resources, and targeted programs indicate broad coverage and support. Preventive care access and ancillary offerings (dental, vision, Rx advocacy) further reinforce the package.
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Retirement Support — A 401(k) with automatic company contributions plus a match, alongside an employee stock purchase plan, underscores solid retirement support. At union locations, enhanced pension terms add to perceived long‑term value.
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Pay Growth & Progression — Recent collective bargaining outcomes with substantial wage increases demonstrate meaningful pay progression where contracts apply. In high‑volume markets, incentive structures can amplify earnings beyond base rates.
Sysco Insights
What We Do
Sysco is the global leader in selling, marketing and distributing food and related products to customers who prepare meals away from home. This includes restaurants, healthcare and educational facilities, lodging establishments, entertainment venues, and more. Sysco operates almost 340 distribution centers, in over 10 countries, with 76,000 colleagues serving approximately 730,000 customer locations. The company generated sales of more than $81 billion in fiscal year 2025 that ended June 28, 2025. As the world’s largest food-away-from-home distributor, Sysco offers customized supply chain solutions, bespoke specialty product offerings, and culinary support to drive customers to innovate and optimize their operations. We act as a trusted business partner to our customers, helping them grow through our industry-leading portfolio that includes fresh produce, premium proteins, specialty products, sustainably focused items, equipment and supplies, and innovative culinary solutions. For more information, visit www.sysco.com. For important news and key information for Sysco investors, visit the Investor Relations section of the company’s website at investors.sysco.com.
