At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewMotorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.
Job Description
In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command & Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.
Responsibilities:
Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.
Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.
Maintain system performance and availability through incident and performance management processes.
Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).
Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.
Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.
Conduct regular customer meetings to discuss service availability and performance.
Address customer comments and inquiries related to specific project aspects or the entire project scope.
Plan and execute technical tasks according to established instructions and processes.
Respond to customer problems directly or through the internal customer interface.
Troubleshoot and resolve technical design-related issues.
Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.
The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.
Basic Requirements
Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.
Background in Network/IT, Broadband PTT, or Customer Service.
Strong professional interpersonal and communication skills.
Excellent command of verbal and written English and Arabic.
Travel RequirementsOver 50%
Relocation ProvidedDomestic
Position TypeExperiencedReferral Payment PlanNoCompanyMotorola Solutions Arabia, Inc., Saudi Branch
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Motorola Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions and has not been reviewed or approved by Motorola Solutions.
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Healthcare Strength — Benefits materials describe medical, dental and vision coverage effective on day one with multiple national carrier options and bundled prescription coverage. Feedback suggests plan choices, telehealth, and targeted care programs provide strong access and support for varied needs.
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Parental & Family Support — Policies outline robust paid parental leave and clear processes for family and medical leaves, with continued health coverage during leave. Feedback suggests these programs are employer‑verified and prominently documented in recent plan materials.
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Leave & Time Off Breadth — Company information highlights paid time off, paid holidays, and a Flex Time Off approach for many salaried roles alongside flexible work models. Feedback suggests time‑off policies are positioned to be usable and supportive of work‑life balance.
Motorola Solutions Insights
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What We Do
About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
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