Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
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Job Description:
Roles and Responsibilities
Provide support for new hires during classroom training, on-the-job training (OJT), post OJT (90 day), and LMS courses.
Conduct role plays with new hires to enhance learning transfer.
Put the customer at the center of everything we do and efficiently perform the technical aspects of the line of business supported.
Support facilitation of topics, courses, or full programs that focus on the skills required to achieve or exceed the required performance expectations of the learner.
Effectively co-manage classrooms to expedite quality learning, virtually or onsite
Facilitate daily stand-ups, huddles or meetings with supervisors, OE peers, and learners (frontline staff); including managing takeaways and ensuring follow-up tasks are completed.
Provide side-by-side, real time support, using training or coaching to reinforce and develop the classroom learnings
Perform class listening and live monitoring during OJT as requested
Contribute to streamlining processes and procedures, eliminating rework and reducing productivity variations whenever possible
Partner with trainers, coaches, business SME, Ops supervisor, and training supervisor to identify training needs
Collaborate with the Trainer, Content Design Team (learning and knowledge) by assisting in the development, review, or improvement of curriculum and instructional materials
Assist in managing the training logistics required for virtual and classroom training (pre- and post-training)
Demonstrate proper camera usage during all virtual trainings
Location:
Skills Required
- Experience supporting classroom training, on-the-job training (OJT), and post-OJT follow-up
- Ability to facilitate virtual and onsite training and co-manage classrooms
- Experience conducting role plays and providing side-by-side coaching to reinforce learnings
- Experience performing class listening and live monitoring during OJT
- Ability to collaborate with trainers, coaches, SMEs, supervisors, and content design teams
- Experience managing training logistics for virtual and classroom sessions (pre- and post-training)
- Strong communication and facilitation skills to run stand-ups, huddles, and meetings
- Demonstrated proper camera usage and virtual training etiquette
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
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