Operations Documentation & Process Consultant

Remote Contract  (10-20 hrs per week)

Who We Are

We’re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.

We act as an extension of our client teams — we handle all the responsibilities a traditional internal IT team would. We’re in our clients’ Slacks, we’re on a first-name basis with them (and their pets), we’re new hires’ first point of contact, and we’re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.

Some of the biggest names in the progressive space have leaned on us as their trusted IT + cybersecurity partner. We are looking for top IT talent as we continue to scale our team.

About the Role

We’re seeking a highly organized and detail-oriented Operations Documentation & Process Consultant to join our team on a contract basis. In this cross-functional role, you will lead efforts to evaluate, standardize, and enhance internal documentation across departments. You'll work closely with leadership to develop standard operating procedures (SOPs), audit existing documentation, and implement a reporting framework that highlights departmental contributions and performance.

This is a high-impact role ideal for a consultant with experience in operational excellence, documentation, and process improvement—ideally in fast-paced or technology-focused environments.

Responsibilities Overview:

• Audit and evaluate current internal documentation across departments
• Develop clear, standardized SOPs in collaboration with key stakeholders
• Identify gaps in process documentation and recommend improvements
• Work directly with department leads to understand workflows and translate them into structured documentation
• Create and implement a scalable reporting structure to surface team outputs, performance, and priorities
• Ensure documentation is consistent, accessible, and aligned with company goals and compliance standards
• Recommend tools, templates, and systems to maintain long-term documentation hygiene
  

Qualifications

• 3-5 years of experience in documentation, process consulting, or operations (contract or in-house)
• Proven ability to create SOPs, internal documentation, and cross-department reporting tools
• Strong communication and collaboration skills, especially with leadership and technical teams
• Experience working in cybersecurity, SaaS, or highly regulated industries preferred
• Proficiency with documentation platforms (e.g., Confluence, Notion, Google Workspace, etc.)
• Knowledge of reporting frameworks, OKRs/KPIs, and internal audit processes a plus
• Self-starter with a systems-thinking mindset and high attention to detail