Operations Director

Why Join Sensi.AI

Sensi.AI is transforming the world of home care through agentic AI - and we’re just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people’s lives while working as part of a global, collaborative team in a flexible hybrid environment.

About the Role 

Join us as an Operations Director, where you’ll drive go-to-market (GTM) and field operations at the intersection of hardware, suppliers, and end-users. Your expertise will enable successful product launches, supplier onboarding, and field event roll-outs—ensuring startups and tech clients get operational excellence and customer delight from day one.

Key Responsibilities

• Lead GTM project management, coordinating cross-functional teams to ensure smooth product launches.
• Execute customer events and field operations, traveling as needed to customer sites, trade shows, overseeing logistics, setup, and real-time execution.
• Oversee supply chain and inventory management, forecasting needs, reducing shortages, and optimizing fulfillment.
• Liaise with suppliers and vendors, managing procurement cycles, delivery schedules, and contract adherence.
• Use your tech and hardware background to ensure seamless operations between product delivery and market demand.
• Continuously improve processes, leveraging metrics to drive efficiency across projects, inventory, and field operations.

• Proven background (8+ years) in operations or program management within tech, hardware, or supply chain environments.
• Strong track record in GTM or field project execution for events, customer rollouts, and launch scenarios.
• Demonstrated expertise in inventory management and supplier/vendor coordination.
• Hands-on experience in field operations, ensuring readiness and execution control.
• Thrives in startup and high-growth settings, comfortable managing big priorities with lean resources.
• Excellent cross-functional communication, able to navigate technical, vendor, and customer audiences with clarity.
• Self-starter with project ownership able to plan strategically, anticipate risks, and adapt on the fly.
• Ability to travel up to 20% to support business needs.

Sensi celebrates diversity and uphold equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal, state, or local laws and ordinances.