The Role
Direct hotel and property operations across pre-opening and ongoing phases. Responsibilities include developing SOPs and service standards, coordinating design, construction, handover, procurement, operators, budgets, financial performance, asset management, compliance, staffing, training, succession planning, and service quality. The role may also serve as Hotel General Manager during pre-opening and initial handover.
Summary Generated by Built In
ACG_3840_JOB
Our client is a one of the leading companies in construction, real estate investment in Vietnam who is seeking an experienced candidate.
KEY RESPONSIBILITIES
1. Pre-Opening Phase
- Develop operating standards, SOPs, and guidelines for the pre-opening stage.
- Review and supervise design standards, operational layouts, functional areas, MEP systems, mock-up rooms, finishing materials, and procurement packages in coordination with relevant teams.
- Coordinate with investors, contractors, and operators to ensure pre-opening and handover schedules are completed on time.
- Review business plans and provide strategic and operational recommendations to management.
- Oversee OS&E planning, supplier review, operating contracts, and required legal documentation for project launch.
2. Operations Phase
- Standardize operating procedures and service standards for self-managed hotels and properties.
- Oversee overall operational and financial performance, including service quality, brand standards, profitability, and asset value.
- Manage operator performance, annual KPIs, OPEX, business plans, revenue, costs, GOP, guest satisfaction, and compliance with management agreements.
- Oversee engineering and energy costs, CAPEX, FF&E, maintenance, risk management, safety, and legal compliance.
- Evaluate operator performance and recommend corrective actions where required.
3. Human Resources Management & Development
- Develop workforce plans, competency standards, recruitment, and training plans for the Operations function and managed properties.
- Evaluate employee performance and recommend recruitment, transfers, appointments, rewards, or disciplinary actions as appropriate.
- Develop training programs, succession plans, and a professional service-oriented working culture.
4. Other Responsibilities
- Directly take on the role of Hotel General Manager during the pre-opening and initial operational handover stage of the assigned property, as required by management.
- Perform other duties assigned in accordance with the position’s responsibilities.
Requirements
1. Education
- Bachelor’s degree or higher in Business Administration, Finance, or a related field.
- Postgraduate qualifications or overseas experience in Tourism or Resort Real Estate are preferred.
2. Experience
- Minimum 10 years of experience in the hotel and resort industry, including at least 5 years in a similar position at a hotel chain management company operating 4-star properties or above.
3. Professional Expertise
- Strong experience in pre-opening management, hotel operations, technical and asset management, and OS&E procurement.
- Ability to develop standardized pre-opening strategies, operating models, and service standards across multiple properties.
- Strong understanding of hotel financial and operational performance, including revenue optimization, yield management, OPEX, CAPEX, and asset value optimization.
- Experience in sustainable asset management, supply chain risk management, and the application of technology to improve operational efficiency.
4. Leadership & Management
- Strong strategic thinking, business analysis, and decision-making capabilities.
- Ability to set objectives, manage budgets and risks, and establish consistent operating systems across different properties and operating units.
- Strong people leadership capabilities, including talent assessment, team development, succession planning, coaching, and performance management.
- Ability to influence and coordinate effectively with senior management, internal teams, operators, and other stakeholders.
5. Key Skills
- Strong change management, problem-solving, and cross-functional coordination skills.
- Strong service mindset, adaptability, and results orientation.
- Fluent English across all four skills.
Contact: Hoang Hai Ha
Due to the immense number of applications, only shortlisted candidates will be contacted.
Skills Required
- Bachelor's degree or higher in Business Administration, Finance, or a related field
- Minimum 10 years of experience in the hotel and resort industry
- At least 5 years in a similar position at a hotel chain management company operating four-star properties or above
- Experience in pre-opening management, hotel operations, technical and asset management, and OS&E procurement
- Ability to develop pre-opening strategies, operating models, and service standards across multiple properties
- Understanding of hotel financial and operational performance, revenue optimization, yield management, OPEX, CAPEX, and asset value optimization
- Experience in sustainable asset management, supply chain risk management, and technology-enabled operational efficiency
- Strategic thinking, business analysis, decision-making, budget management, and risk management capabilities
- People leadership experience including talent assessment, team development, succession planning, coaching, and performance management
- Strong change management, problem-solving, and cross-functional coordination skills
- Fluent English across speaking, listening, reading, and writing
- Postgraduate qualifications or overseas experience in Tourism or Resort Real Estate
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The Company
What We Do
Aloha Consulting Group (ACG) is a consulting firm specializing in digital transformation, technology, marketing, investment, and financial services. Its mission is to make finding rewarding jobs easier and to be a leading firm in Southeast Asia by leveraging human elements and technology.
