Operations Director - BPA

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job requirements

Aptia are looking for an experienced Operations Director to join the Bulk Purchase Annuity team within the Pensions Administration business and play a key role in shaping operational performance, driving continuous improvement, and delivering exceptional service for our clients and members.

You will lead operational delivery across a portfolio of pension administration clients, ensuring high-quality service, strong governance and consistently excellent customer outcomes. You'll be responsible for driving operational excellence, managing risk effectively and embedding a culture of continuous improvement across your teams.

Working closely with the Portfolio Owner, Client Directors and senior stakeholders, you'll be instrumental in identifying opportunities to improve efficiency, optimise resources and support strategic business growth.  

This is a hybrid working position and can be aligned with any Aptia UK office. 

Here’s what you’ll be doing:

• Leading and developing Operations Managers and pension administration teams across your portfolio.

• Monitoring productivity, utilisation and capacity planning to ensure effective resource management and service delivery.  

• Supporting workforce planning, recruitment and retention strategies to meet current and future demand.  

• Driving a culture of continuous improvement by reviewing processes, controls and operational performance metrics.

• Analysing management information, identifying trends and implementing solutions that improve operational effectiveness.

• Managing service improvement and recovery plans for clients requiring additional support.

• Monitoring complaints, errors, audit findings and regulatory requirements to minimise risk and improve outcomes.

• Leading the implementation of legislative, regulatory and business change initiatives across your portfolio.

• Supporting colleague development through coaching, mentoring and training initiatives.

• Building strong relationships with internal and external stakeholders to ensure outstanding client service.

If this sounds like your ideal next opportunity, here’s what we’re looking for:

• Proven Operations leadership experience within the pensions administration industry.

• Strong operational delivery and service management background.

• Experience managing resources, utilisation and workforce planning.

• Deep understanding of pension and insurer governance – ideally within the BPA space.

• Demonstrable experience leading business improvement and transformation programmes.  

• Experience managing budgets and financial performance.

• Strong understanding of insurer pension administration, including buy-in and buy-out arrangements.

• Exceptional leadership and people management capability.

• Strong commercial awareness and business acumen.

• Analytical mindset with excellent attention to detail.

• Confident decision-maker with a proactive, solutions-focused approach.

• Outstanding planning, organisational and prioritisation skills.

• Excellent stakeholder management and relationship-building abilities.

• Passion for delivering outstanding outcomes for clients, members and policyholders.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.